Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Halligan

Clover,SC

Summary

Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture—documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

TRANSACTION COORDINATOR, PROPERTY MANAGER

EXEQUISTE EQUITY INVESTEMNTS LLC
01.2016 - Current
  • Successfully organized the remodeled of rental homes
  • Created and kept records of real estate transactions
  • Wrote and submitted contracts
  • Followed up with past clients about new listings
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

MORTGAGE COUNSELOR

NACA
10.2018 - 06.2019
  • Successfully counseled members on credit and financial literacy
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.

DOCUMENT RELEASE SPECIALIST

BANK OF THE WEST
12.2016 - 08.2018
  • DART, ESTORAGE), Prepare documents for release into virtual environments
  • Work to ensure compliance within SLA guidelines
  • Communicate on projects within multiple departments
  • Utilized electronic medical record systems to store, retrieve and process consumer data.
  • Input data into computer programs and filing systems.

CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT STORE MANAGER

ACCEPTANCE NOW
11.2013 - 12.2015


  • Collected and received payments from clients in jeopardy of losing their accounts
  • Consistently hit and exceeded sales goals by 15%
  • Processed cash and credit payments rapidly and accurately
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

ASSISTANT MANAGER

YOUNKERS
07.2011 - 10.2014


  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Built relationships with customers to increase the likelihood of repeat business
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
12.2023

Associate of Arts - BUSINESS

University of Phoenix
Tempe, AZ
03.2023

Skills

  • Customer Accounts Management
  • Program Requirements
  • Documentation Accuracy
  • Profit Margins
  • Financial Services
  • Scheduling and Coordinating
  • Credit Analysis
  • Underwriting
  • Banking
  • Fair Housing Regulations
  • HR Support
  • Employee Paperwork

Certification

NMLS Present NMLS #1838178 HUD certified housing counselor; Housing counselor ID: B8UU8I

Timeline

MORTGAGE COUNSELOR

NACA
10.2018 - 06.2019

DOCUMENT RELEASE SPECIALIST

BANK OF THE WEST
12.2016 - 08.2018

TRANSACTION COORDINATOR, PROPERTY MANAGER

EXEQUISTE EQUITY INVESTEMNTS LLC
01.2016 - Current

CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT STORE MANAGER

ACCEPTANCE NOW
11.2013 - 12.2015

ASSISTANT MANAGER

YOUNKERS
07.2011 - 10.2014

Bachelor of Science - Business Administration

University of Phoenix

Associate of Arts - BUSINESS

University of Phoenix

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Jessica Halligan