Jessica Halstenberg
Fort Mohave ,AZ
Summary
Dynamic professional with extensive experience in customer service and inventory control at Spirit Halloween. Proven ability to enhance customer experiences and streamline operations through effective problem-solving and attention to detail. Skilled in training staff and managing store organization, contributing to improved efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween
10.2020 - Current
- Assisted in managing daily store operations and maintaining high customer service standards.
- Supported inventory management through accurate stock tracking and organization.
- Engaged with customers to resolve inquiries and enhance shopping experiences.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Participated in training new staff on company policies and procedures for operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Contributed to maintaining store cleanliness and adherence to safety protocols.
Certified Nursing Assistant
Valley View Medical Center
07.2024 - 10.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas to promote hygiene.
- Documented patient information accurately in electronic health records for continuity of care.
- Supported nursing staff in executing procedures, enhancing workflow efficiency and patient outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
The Legacy Rehab & Care Center
02.2022 - 07.2024
- Participated in training new staff, fostering a supportive learning environment for team members.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Cashier
Mcdonalds
08.2020 - 02.2022
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Promoted menu items through upselling techniques, enhancing customer experience.
- Maintained accurate cash register balances at the end of each shift.
- Supported training of new cashiers on operational procedures and customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess and Cashier
Tropicana
04.2019 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Implemented best practices for handling food safety and hygiene standards effectively.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed reservations and waitlists using OpenTable system.
- Greeted and seated guests, ensuring a welcoming environment.
- Collaborated with servers to optimize table turnover and guest flow.
- Maintained cleanliness and organization of front-of-house areas.
- Monitored dining room activity to anticipate guest needs effectively.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Mohave Accelerated Learning Center
Bullhead City, AZ05.2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Upselling and cross selling
- Stock rotations
- Inventory counting
Timeline
Certified Nursing Assistant
Valley View Medical Center
07.2024 - 10.2025
Certified Nursing Assistant
The Legacy Rehab & Care Center
02.2022 - 07.2024
Assistant Store Manager
Spirit Halloween
10.2020 - Current
Cashier
Mcdonalds
08.2020 - 02.2022
Hostess and Cashier
Tropicana
04.2019 - 01.2021
High School Diploma -
Mohave Accelerated Learning Center