Hi, I’m
Jessica Hamlin
Cocoa,FL
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
24
years of professional experience
Work History
Love’s Travel CenterMims, FL
Customer Service Lead Associate
04.2022 - Current
Job overview
- Provided exceptional customer service to individuals by actively engaging with customers and utilizing effective communication and interpersonal skills
- Conducted facility courtesy checks and ensured cleanliness and sanitation of showers
- Accurately processed customer transactions through cash, card, and check payments and maintained a balanced cash drawer with 100% accuracy at the end of each shift.
7 Eleven FranchiseBrevard County, FL
Shift Lead Manager AM
07.2018 - 04.2022
Job overview
- Managed inventory levels, and efficiently ordered supplies to ensure the location was always well-stocked with essential resources
- Demonstrated excellence in every store position, and provided support to front-line staff of 7 during busy periods
- Coached and mentored crew members, facilitating training sessions for new employees to optimize team performance
- Strictly adhered to company standards and compliance requirements for maintaining operational efficiency and ensuring cleanliness across all areas.
SMD TransportMelbourne, FL
Business Office Specialist – Dispatch
04.2015 - 05.2018
Job overview
- Maintained a professional demeanor and image to represent the transport company in a positive light and enhance its reputation for delivering exceptional customer service
- Efficiently scheduled and dispatched 24 drivers and crew members to meet daily delivery demands and fulfill customer requirements
- Demonstrated proficiency in handling incoming and outgoing calls and accurately documenting messages
- Skilled in utilizing MedicsPremire to input information into a computerized patient record system
- Ensured adherence to confidentiality protocols while managing sensitive information and records to comply with HIPAA guidelines and regulations.
Education
Strattford Technical InsitutreSaint Albans, VT
Certification from Accounting Technology And Bookkeeping
07.2022
Metropolitan Community CollegeOmaha, NE
Certification from Customer Service
08.2015
Skills
- Microsoft Office Programs
- Computer Skills
- Exceptional Customer Service
- Active Listener
- Management and Leadership skills
- Empathic and Patient
- Superior Written and Verbal Communication
- Data entry
- Critical thinker
- Analytical
- Strong interpersonal skills
- Organization and Time management
- Adaptability
- CRM and office management software
Timeline
Customer Service Lead Associate
Love’s Travel Center
04.2022 - Current
Shift Lead Manager AM
7 Eleven Franchise
07.2018 - 04.2022
Business Office Specialist – Dispatch
SMD Transport
04.2015 - 05.2018
Strattford Technical Insitutre
Certification from Accounting Technology And Bookkeeping
Metropolitan Community College
Certification from Customer Service
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