Jessica Hammock
Summerville,United States
Summary
PROFESSIONAL CAREER OVERVIEW
Dynamic leader with over 18 years of experience developing innovative business and marketing strategies. Recognized for creating new products, strategic positioning, revenue generation, and managing diverse global teams. Expert in human performance improvement, lean methodologies, and advanced team facilitation techniques.
Key Highlights:
- Program/Project Management: Led programs and projects from conception to distribution.
- Team Leadership and Development: Mentored leaders, fostering team growth.
- IT Operations and Systems Development: Improved operational efficiencies.
- Contract Management and Compliance: Managed contract portfolios, ensuring legal and regulatory compliance.
- Strategic Planning and Business Development: Drove business growth through strategic plans.
- Lean Process Improvement: Streamlined operations and reduced costs.
- Cross-Functional Team Facilitation: Guided technical and cross-functional teams.
- Performance Metrics and Analysis: Provided actionable insights to enhance business performance.
- Training and Education: Directed comprehensive team education and training programs.
Overview
22
22
years of professional experience
Work History
Senior Program Manager
Breslin Media Group LLC
10.2013 - 05.2024
- Led backend build and extended project for first-ever Lace Wig University training platform, resulting in over $7,000,000 in sales and 16,000 new customers
- Developed online classes, proofed and updated sales pages, conducted multiple version launches, and trained employees in customer service and sales techniques, contributing significantly to direct sales across various channels
- Established policies and procedures to capture, report, analyze, and interpret data, providing comprehensive business performance metrics
- Developed business requirements and systems to lead a global team of employees, enhancing internal operational efficiencies
- Applied expertise in creating profitable websites for multiple clients, overseeing technical aspects and inventory management
- Reviewed all documentation for accuracy and compliance with global privacy regulations for websites
- Planned, created, and directed team education and training programs, evaluating individual performance against established metrics to ensure job compliance
- Evaluated contractor performance against goals and deadlines, provided feedback, and conducted extensive contract reviews
- Led multiple phases of programs and projects from conception through planning, research, development, evaluation, maintenance, and distribution
- Created and managed extensive labor management projects and systems, ensuring adherence to laws, rules, and regulations governing business practices
- Coordinated action plans to enhance internal processes of contract programs, providing technical and administrative supervision to subordinate employees
- Monitored, evaluated, and provided financial and administrative advice to leadership teams, ensuring alignment with contract requirements and statutory obligations.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
- Reduced program costs through diligent budget management and identifying areas for cost savings.
- Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
Lead Pharmacy Technician
Rite Aid
01.2007 - 11.2010
- Led a team of pharmacy technicians, providing guidance, training, and performance evaluations to ensure high standards of service and operational efficiency
- Oversaw inventory control processes, including ordering, stocking, and managing pharmaceutical supplies to ensure optimal inventory levels and reduce waste
- Delivered exceptional customer service, assisting patients with their prescriptions, answering questions, and addressing concerns to ensure a positive experience
- Ensured adherence to all pharmacy laws, regulations, and company policies, maintaining accurate records and documentation to meet compliance standards
- Identified and implemented process improvements to enhance workflow efficiency, reduce errors, and improve overall pharmacy operations
- Developed and pitched a successful proposal to Joint Base McGuire/Dix/Lakehurst Medical Group, resulting in pharmacy administering the highest number of influenza vaccines in the district
- Trained new hires and managed training programs for transitioning to certified pharmacy technicians, including scheduling training, administering programs, and coordinating testing within the Rite Aid Pharmacy Technician Training & Certification Program
- Kept detailed prescription, inventory, and medication records to comply with all federal and state laws
- Successfully operated the NexGen Pharmaceutical Software daily, a comprehensive system enhancing operational efficiency and customer service through integrated prescription processing, inventory management, and patient care.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
Executive Assistant
Tigers
01.2005 - 07.2007
- Provided high-level administrative support to executives, managing schedules, correspondence, and travel arrangements, ensuring efficient daily operations
- Coordinated and organized meetings, events, and conferences, handling logistics and ensuring successful execution
- Conducted research and prepared comprehensive reports, presentations, and other documents to support executive decision-making
- Assisted in the development and implementation of organizational policies and procedures, contributing to operational efficiency and compliance
- Managed confidential information with discretion and professionalism, maintaining a high level of trust and integrity.
Recreation Aid
Department of the Air Force
05.2004 - 01.2006
- Organized and facilitated recreational activities and events for military personnel, ensuring smooth execution and high participation rates
- Assisted in developing and implementing new recreational programs to enhance morale and well-being, tailoring activities to meet diverse interests and needs
- Managed recreational facilities and equipment, ensuring proper maintenance, inventory control, and efficient allocation of resources
- Provided exceptional support to service members and their families, addressing inquiries, resolving issues, and promoting available programs and services
- Worked closely with team of recreation staff and volunteers, fostering collaborative environment and ensuring effective communication and coordination.
Circulation Clerk
Academic Scholarship Work/Study Program
08.2002 - 05.2004
- Oversaw daily operations of the circulation desk, including checking materials in and out, handling fines, and maintaining accurate records
- Provided exceptional service to library patrons, assisting with inquiries, resolving issues, and ensuring a positive user experience
- Collaborated with library staff and student workers to ensure efficient workflow and adherence to library policies
- Maintained and updated library databases, ensuring the accuracy of circulation records and generating regular usage reports
- Trained new student workers on circulation procedures, library policies, and customer service standards, fostering a supportive and knowledgeable team environment.
Skills
- Project Management
- Strategic Planning
- Program Development & Management
- Stakeholder Management: Building and maintaining relationships
- Analytical Skills: Collecting, analyzing, and interpreting data
- Problem-Solving: Identifying and resolving issues
- Adaptability and Innovation: Learning and adapting to changing environments
- Presentation Skills: Developing and delivering clear presentations
- Project Leadership
- Scope Management
- Complex Problem-Solving
- Change Management
- Relationship Management
- Issue Resolution
- Implementation Planning
- Progress Monitoring
- Strategic Goal Development
- Requirements Gathering
- Policy Interpretation
- Negotiation and Conflict Resolution
- Process Improvement
- Decision-Making
Desired Location
Remote
Professional Career Overview
Dynamic leader with over 18 years of experience developing innovative business and marketing strategies. Recognized for creating new products, strategic positioning, revenue generation, and managing diverse global teams. Expert in human performance improvement, lean methodologies, and advanced team facilitation techniques.
Key Highlights
- Program/Project Management: Led programs and projects from conception to distribution.
- Team Leadership and Development: Mentored leaders, fostering team growth.
- IT Operations and Systems Development: Improved operational efficiencies.
- Contract Management and Compliance: Managed contract portfolios, ensuring legal and regulatory compliance.
- Strategic Planning and Business Development: Drove business growth through strategic plans.
- Lean Process Improvement: Streamlined operations and reduced costs.
- Cross-Functional Team Facilitation: Guided technical and cross-functional teams.
- Performance Metrics and Analysis: Provided actionable insights to enhance business performance.
- Training and Education: Directed comprehensive team education and training programs.
Professionalreferences
- Ricky Breslin, Owner, Breslin Media Group, LLC. (702) 460-2449, ricky@rickybreslin.com
- Rachel Gray, Owner, Mosaic Music (321) 243-0066, rachelgray0602@gmail.com
- Kenny Hale, Chief Petty Officer, U.S. Coast Guard Ret., Environmental Protection Assistant U.S.C.G. (206) 815-2027, kenny.hale2@uscg.mil
- Alejandro Ortega, Customs Protection Officer, U.S. Customs Border Patrol (915) 270-3659, alejandro.ortega@cbp.dhs.gov
- Rich Lamparelli, Pharmacist (609) 723-3176
Citizenship
United States
Technical
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, Visio)
- Data Management and Reporting
- Business Process Analysis
- Risk and Issue Management
- Proficient with Jira, and Power BI
- Ability to obtain and maintain a Suitability/Public Trust clearance.
Timeline
Senior Program Manager
Breslin Media Group LLC
10.2013 - 05.2024
Lead Pharmacy Technician
Rite Aid
01.2007 - 11.2010
Executive Assistant
Tigers
01.2005 - 07.2007
Recreation Aid
Department of the Air Force
05.2004 - 01.2006
Circulation Clerk
Academic Scholarship Work/Study Program
08.2002 - 05.2004