Jessica Hampton

• Aided in resolving customer inquiries and fulfilling requests to boost satisfaction.
• Surpassed customer satisfaction by identifying innovative solutions to challenges.

• Reviewed and evaluated evidence, documents, and other information related to disputes.
• Drafted letters of explanation for customers regarding dispute resolutions.
• Communicated effectively with customers via email, phone, or other methods to explain the dispute resolution process.

Managed customer inquiries via phone, delivering requested information promptly.

Resolved customer complaints effectively and equitably.

Escalated unresolved issues to managers and supervisors as necessary.

Gained comprehensive knowledge of company offerings to enhance support.

• Ensured exceptional customer support in every interaction.

• Filed appeals for customers after claim denials due to insufficient evidence.
• Called insurance companies to gather crucial information on policies and payment benefits.
• Assisted new policyholders in processing claims efficiently.
• Explained benefits, eligibility requirements, and applicable laws to enhance customer understanding.
• Resolved complex discrepancies in policyholder files to ensure accurate claim processing.
• Delivered quality customer service throughout claims process, ensuring timely responses to insured and claimants.