Jessica Hamza
Starke,FL
Summary
Knowledgeable and dedicated customer enthusiast professional with 3 years of extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cashier/Receptionist
Jacksonville Chrysler Dodge Jeep Ram
01.2024 - Current
- Greeted customers entering the establishment and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Manager
Claire's Stores Inc
10.2022 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Receptionist Administrator
Building Blocks Academy
06.2021 - 08.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Followed established procedures to enter and process data correctly.
Education
Bachelor of Business Administration - Health Administration
Florida State College At Jacksonville
Jacksonville, FL05.2026
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
- Data Entry
Timeline
Cashier/Receptionist
Jacksonville Chrysler Dodge Jeep Ram
01.2024 - Current
Sales Manager
Claire's Stores Inc
10.2022 - 12.2023
Receptionist Administrator
Building Blocks Academy
06.2021 - 08.2022
Bachelor of Business Administration - Health Administration
Florida State College At Jacksonville
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