Jessica Hanassab
Los Angeles,CA
Summary
Diligent college student (3.8 GPA) with 3+ years of work experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A reliable worker seeking a job opportunity to expand skills and gain valuable real-world experience, especially within the fashion industry.
Overview
4
4
years of professional experience
Work History
Education Coordinator
Habonim Dror-Camp Gilboa
01.2021 - Current
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Provided individual counseling services for campers with adjustment issues and organized bonding activities.
- Created lesson plans focused on social justice movements and topics relating to universal inclusivity.
- Looked after 25 kids at a time practicing multi-tasking and intense responsibility.
- Identified risk and resiliency factors within individual youth or peer groups, and developed strategies for intervention
- Establish meetings throughout the year to broaden the camp's platform and ensure camper relations.
Customer Service Representative
JOSHA 26
03.2020 - 05.2023
- Maintained customer satisfaction with strategies focused on customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, and other applications.
- Created detailed schedules for colleagues.
- Answered an average of 35 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information
Retail Curator
Sage Vintage
06.2021 - 09.2022
- Purchased second-hand goods that could be repurposed in retail stores.
- Curated array of up-to-date fashion pieces to be resold.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Education
Santa Monica College
Santa Monica, CABachelor of Arts - Film
San Diego State University
San Diego, CAHigh School Diploma -
Palisades Charter High School
Pacific Palisades, CA06.2022
Skills
- Mental health support
- Strong public speaker
- Customer and Service-Oriented
- Organization & Time Management
- Relationship Building
- Trend knowledge
Timeline
Retail Curator
Sage Vintage
06.2021 - 09.2022
Education Coordinator
Habonim Dror-Camp Gilboa
01.2021 - Current
Customer Service Representative
JOSHA 26
03.2020 - 05.2023
Santa Monica College
Bachelor of Arts - Film
San Diego State University
High School Diploma -
Palisades Charter High School
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