Jessica Handley
Business Administration Student
Kennett,MO
Summary
Proven multitasker and problem-solver, I excelled at Parker Hannifin by enhancing product quality and efficiency. With a background in diverse roles, from dispatching at G&R Trucking Co., LLC to healthcare support, I've honed my time management and interpersonal communication skills, consistently exceeding client expectations and fostering stakeholder relationships.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher Office Assistant
G&R Trucking Co., LLC
Gobler, MO
09.2023 - Current
- Directed dispatching, routing, and tracking of over 50 fleet vehicles.
- Played key role in crisis management situations by coordinating effective and timely dispatch solutions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Strengthened relationships with key stakeholders through regular updates and feedback sessions on dispatch performance.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Office Clerk/Phlebotomist
Pemiscot Memorial Health Systems Diagnostic Center
Hayti, MO
06.2023 - 09.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming business and client requests for information.
- Boosted customer satisfaction through efficient scheduling of appointments and managing front-desk reception area activities.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Attendant
Bootheel Area Independent Living Services
Kennett, Missouri
07.2022 - 10.2022
- Enabled individuals to maintain their personal dignity by providing respectful and sensitive assistance during intimate tasks such as dressing, grooming, and bathing.
- Developed strong relationships with clients and families through compassionate care and open communication.
- Supported clients mental well-being by engaging in meaningful conversations and recreational activities.
- Assisted clients with mobility challenges, utilizing proper techniques to transfer and ambulate safely.
- Exceeded client expectations in overall service delivery by consistently going above and beyond to meet unique needs, resulting in positive feedback from clients.
- Enhanced clients daily living by providing personal care, housekeeping, and meal preparation services.
Bartender
Fraternal Order of Eagles 3715
Kennett, Missouri
12.2008 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Machine Operator
Parker Hannifin
Kennett, MO
05.2015 - 12.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro, AR 08.2024 - Current
No Degree - Practical Nursing
Three Rivers Community College
Poplar Bluff, MO 12.2022 - 07.2024
No Degree - Business Administration
Three Rivers Community College
Poplar Bluff, MO 08.2020 - 10.2022
Skills
Scheduling Coordination
Interpersonal Communication
Excellent Communication
Multitasking
Time Management
Problem-Solving
Prioritization
Scheduling Coordination
Timeline
Bachelor of Science - Business Administration
Arkansas State University
08.2024 - Current
Dispatcher Office Assistant
G&R Trucking Co., LLC
09.2023 - Current
Office Clerk/Phlebotomist
Pemiscot Memorial Health Systems Diagnostic Center
06.2023 - 09.2023
No Degree - Practical Nursing
Three Rivers Community College
12.2022 - 07.2024
Attendant
Bootheel Area Independent Living Services
07.2022 - 10.2022
No Degree - Business Administration
Three Rivers Community College
08.2020 - 10.2022
Machine Operator
Parker Hannifin
05.2015 - 12.2019
Bartender
Fraternal Order of Eagles 3715
12.2008 - 03.2022
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