Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Haney

Gold Bar,WA

Summary

Hardworking, optimistic and motivated professional enthusiastic about helping communities thru service. Dedicated to contributing to a team based environment. Offering responsible, efficient, self motivated individual with years of experience in customer service with keen attention to detail, data entry and administrative/office support and management.

Overview

14
14
years of professional experience

Work History

Page

KCLS Woodinville
12.2015 - Current
  • Maintaining orderly and welcoming environment through regular shelf-reading and straightening of materials.
  • Providing exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
  • Assisting librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
  • Cataloging and sorting books and library materials.
  • Establishing positive relationships with patrons and coworkers through fun and engaging conversation.
  • Assisting with day-to-day operations, working efficiently and productively with all team members.
  • Organizing and maintaining a detail-oriented work space with a strong work ethic.
  • Support library events and programs, contributing to increased community engagement and participation.
  • Actively participate in staff meetings and training sessions to continually improve knowledge of best practices in library services.
  • Offer support during children's programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
  • Performing opening and closing procedures as required, safeguarding security and integrity of library's physical space and collections.
  • Maintaining confidentiality when handling patron information, adhering to strict privacy policies and promoting trust in library services.
  • Organizing library shelves, materials and equipment in clear, alphabetized order.
  • Answering questions from patrons and helped to find desired materials.

Claims Manager/Administrative Assistant

Service First Professionals
09.2012 - 11.2014
  • Overseeing claim files ensuring accuracy in repair amounts.
  • Data Entry
  • Answered phones
  • Drafting mailers and memos
  • Assisted HR with documentation for bank reconciliation
  • Established relationships with external partners such as repair services for efficient case management.
  • Streamlined communication between our business and our clients, expediting claim resolution times.
  • Maintained compliance with industry regulations during all stages of claims process.
  • Documented and communicated timely claims information.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Light cleaning duties
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Administrative Assistant

Aflac Affiliate
09.2009 - 11.2011
  • Claims submissions.
  • Created open enrollment packets.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed paper and electronic claims, various documents, taking messages and managing incoming and outgoing calls and mail
  • Managed email correspondence and handled incoming and outgoing faxes.
  • Ensured accurate record-keeping with data entry for personal and/or company information.
  • Assisted with tasks such as updating files per company policy guidelines and claim status.
  • Completed other clerical tasks such as restocking office/clerical supplies and maintaining inventory.
  • Sorted and distributed office mail, recorded and filed incoming claims records.

Education

High School Diploma -

Skykomish High School
Skykomish, WA
06.1991

Skills

  • Interacting professionally with diverse populations while addressing their unique needs in respectful manner
  • Cultivating positive customer relationships through communication, active listening, patience and asking questions
  • Ability to manage time independently while executing tasks
  • Welcoming and approachable
  • Strong understanding of various methods for cataloging materials
  • High attention to detail
  • Records maintenance and data entry proficiency
  • Confidently handling personal information, adhering to strict privacy policies and promoting trust in services
  • Implementing creative, analytical and problem-solving skills to develop effective solutions for any possible complex issues
  • Strong communication and organizational skills
  • Passionate about learning
  • Skilled at working independently and collaboratively in team settings, providing support and/or guidance
  • Adaptable and proficient in learning new concepts quickly and efficiently

Timeline

Page

KCLS Woodinville
12.2015 - Current

Claims Manager/Administrative Assistant

Service First Professionals
09.2012 - 11.2014

Administrative Assistant

Aflac Affiliate
09.2009 - 11.2011

High School Diploma -

Skykomish High School

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Jessica Haney