Jessica Hardaway
Administrative & Office Specialist II
Blackstone,VA
Summary
Results-driven Administrative and Office Specialist II with expertise in resource optimization and guest satisfaction at Fort Pickett Billeting. Proficient in advanced Microsoft Office applications, recognized for exceptional customer service and organizational abilities. Committed to driving operational efficiencies and fostering a collaborative team environment.
Overview
21
21
years of professional experience
Work History
Administrative and Office Specialist II
Fort Pickett Billeting
06.2005 - Current
- Coordinate scheduling and resource allocation to optimize facility usage and support guest services.
- Develop and maintain filing systems, improving document retrieval efficiency by implementing standardized procedures.
- Assist in creating reports and presentations, enhancing the clarity of information.
- Train new staff on administrative procedures, fostering a collaborative team environment focused on service excellence.
- Led initiatives to improve operational efficiencies, resulting in enhanced guest satisfaction ratings and feedback scores.
- Implemented process improvements that reduced administrative errors, contributing to overall organizational effectiveness.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Improved customer satisfaction by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support by copying, faxing, and filing documents.
- Boosted productivity with expert use of office software, including Microsoft Office Suite and Google Workspace applications.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages and scheduling.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Coordinated room assignments and ensured proper accommodation arrangements for guests.
- Utilized hotel management software to track reservations and update guest information effectively.
- Developed strong relationships with repeat guests to foster loyalty.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Science - General Studies
Southside Community College
Alberta05-2009
Skills
- Vendor relations management
- Data analysis proficiency
- Time management expertise
- Organizational skills mastery
- Problem-solving capacity
- Budgeting and finance
- Administrative support expertise
- Records management expertise
- Advanced Microsoft office
- File maintenance
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- File organization
- Organizing and categorizing
- Strong problem solver
- Prioritizing work
- Scheduling appointments
- Medical terminology
- Excel spreadsheets
- Appointment scheduling
Timeline
Administrative and Office Specialist II
Fort Pickett Billeting
06.2005 - Current
Associate of Science - General Studies
Southside Community College