Jessica Hardwick
Glendale,AZ
Summary
A level headed individual who is able to carry out any customer service role professionally and effectively. Who has a long track record of increasing customer loyalty and retention, and does this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. Always keeps customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Motivated Vascular Sonographer with 4-year background in healthcare. Successful in streamlining diagnostic imaging processes and cutting costs through improved resource utilization. Proven leader with proven history of developing highly competent teams. Patient-focused Vascular Sonographer with 4 years of experience operating cutting-edge imaging and diagnostic instrumentation. Clear communicator with clarity in assessing physician needs, patient physical position, administration of varying medications and recommendations for post-scan care considerations. Approachable and nurturing system operator with acute awareness of patient comfort level and adaptability in unprecedented scenarios.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vascular Sonographer
Pinnace Vein and Vascular
11.2019 - Current
- Reduced wait times for patients by effectively prioritizing urgent cases and conducting efficient examinations.
- Increased patient comfort by explaining procedures and providing compassionate care during exams.
- Mentored new vascular sonographers, sharing best practices and industry knowledge to foster professional growth.
- Performed vascular studies including the following: aorta, aortic stent grafts, upper/lower LEVD's, upper/lower LEAD's, rule out DVT, AV-Fistula, carotid, renal, mesenteric, IVC, bypass grafts, temporal arteritis, ABI/ABI Treadmill.
- Responsible for billing ultrasound studies, scheduling patients,and completing ultrasound studies in a timely.
Vascular Sonographer
Entabella Medical
06.2019 - 11.2019
- Participated/assisted in procedures as well as stay updated on industry trends and advancements in technology relevant to the field of vascular sonography.
FAMILY SERVICES COORDINATOR
Science Care
09.2018 - 11.2019
- Attended and participated staff meetings and training seminars.
- Maintained confidential records and documentation in Science Care database.
- Conducted intake interviews and completed vendoe assessments to understand client needs and discover issues that affect treatment.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
Vascular Sonographer
Pima Heart Associates in Tucson
05.2018 - 11.2018
- Participated in continuing education opportunities to maintain current certification status and stay updated on industry trends and advancements in technology relevant to the field of vascular sonography.
- Reduced wait times for patients by effectively prioritizing urgent cases and conducting efficient examinations.
- Increased patient comfort by explaining procedures and providing compassionate care during exams.
- Optimized imaging quality by maintaining and calibrating state-of-the-art ultrasound equipment.
BILLING& BENEFIT RESPRESENTATIVE
CIGNA
08.2017 - 02.2018
- Streamlined the benefits administration process for greater efficiency by implementing an online platform.
- Achieved a high retention rate by conducting regular benefits enrollment meetings and addressing employee concerns.
- Served as a liaison between employees and insurance providers, resolving issues quickly and efficiently.
- Increased awareness of available benefits by developing informative materials and resources.
Claims Resolutionist
First American
01.2013 - 03.2014
- Answer inbound customer calls regarding new and existing service requests
- Process claims for homeowners and assist with warranty coverage inquiries
- Create work items from Claims and/or work orders
- Provide homeowners with all relevant information pertaining to the contract, claims or work order
- Handle various dispatch activities
- Resolve homeowner and contractor scheduling conflicts.
Aesthetician
Lavenders Day Spa
- 06.2012
- Providing clients with the latest in skin care
- Addressing clients wants and needs, achieving realistic goals.
Laser Technician
American Laser Centers
01.2008 - 05.2010
- Performing Hair Removal, Foto Facials, Cellulite Reduction, Microdermabrasion
- Upselling products and treatments to patients to better serve their needs.
Volunteer
Arrowhead Hospital
01.2008 - 02.2009
- Volunteered in ER
- Took patient information and insurance
- Catered to patient and patient needs
- Floater in all departments, helping where it was needed.
Customer Service Supervisor
Cutter Aviation
02.2002 - 05.2005
- Accountable for all daily, weekly, monthly sales, billing
- Responsible for customer reservation/catering
- Ability to train and motivate others with a positive disposition
- Took Radio/Dispatch calls
- Assessing client relationships allowing optimal client satisfaction
- Accountable for building a good customer base through persistence, dedication, and resourcefulness.
Customer Service/Sales/Receptionist
Arrowhead Harley Davidson
06.2001 - 02.2002
- Challenged myself to set and achieve daily sales goals
- Making sure customer’s needs and wants were taken care of
- Assessing client relationships allowing optimal client satisfaction.
Education
Vascular Sonography - Vascular Ultrasound
Arizona Heart Foundation
Phoenix, AZ11.2019
Skills
- Customer service
- Professional
- Personal
- Relationship building
- Highly organized
- Listening skills
- Complaint Procedures
- Customer engagement
- Positive language
- Planning & preparation
- Working with others
- Telephone techniques
- Managing time
- Pro-active
- Managing objections
- Negotiating skills
- Self disciplined
- Arterial Disease Evaluation
- Peripheral Vascular Testing
- Venous insufficiency assessment
- Collaboration and Teamwork
- Critical thinking abilities
- Doppler Ultrasound Knowledge
- Organizational abilities
Academic
- Arizona Foundation School of Cardiac & Vascular Ultrasound, Scottsdale, AZ - Current
- Westcoast Ultrasound Institute, Scottsdale, AZ
- The Skin and Makeup Institute, Glendale, AZ
- IMAJ, Scottsdale, AZ
- Glendale Community College
Volunteer Experience
12/2012 - Current, Petsmart, Performing volunteer work at Petsmart., Working primarily with cats., Performing duties such as cleaning the cages, maintaining the well-being of the animals., Making sure that all of the animals are well fed and are receiving all of their medical
Hobbies and Interests
I have lived in here in Glendale for most of my life and I am currently continuing my education to finish my Bachelors in Science. I’m currently attending Arizona Foundation School of Cardiac & Vascular Ultrasound where I am studying to become a Vascular Sonographer. Education is very important to me and I love being put into new situations where I can learn new things and meet new people. I am a very fast pace learner4 and I love working and helping other individuals. It is very fulfilling when you can brighten another’s day or just help them. I am very easy going and take direction very well, but when it comes to a leadership position I can take charge and give direction as well. I love working in a fast pace environment where you are constantly challenging yourself and striving to be a better person.
Certification
- Licensed Vascular Sonographer - RVS
Timeline
Vascular Sonographer
Pinnace Vein and Vascular
11.2019 - Current
Vascular Sonographer
Entabella Medical
06.2019 - 11.2019
FAMILY SERVICES COORDINATOR
Science Care
09.2018 - 11.2019
Vascular Sonographer
Pima Heart Associates in Tucson
05.2018 - 11.2018
BILLING& BENEFIT RESPRESENTATIVE
CIGNA
08.2017 - 02.2018
Claims Resolutionist
First American
01.2013 - 03.2014
Laser Technician
American Laser Centers
01.2008 - 05.2010
Volunteer
Arrowhead Hospital
01.2008 - 02.2009
Customer Service Supervisor
Cutter Aviation
02.2002 - 05.2005
Customer Service/Sales/Receptionist
Arrowhead Harley Davidson
06.2001 - 02.2002
Aesthetician
Lavenders Day Spa
- 06.2012
Vascular Sonography - Vascular Ultrasound
Arizona Heart Foundation