Jessica Harlan
Shalimar,FL
Summary
Accomplished and energetic Sales Associate with a solid history of achievement in retail sales. Motivated leader with strong organizational and prioritization abilities. Goal-oriented employee dedicated to high levels of customer satisfaction and meeting aggressive business goals. Personable and hard-working with specialized knowledge in retail sales and serving. Hard working sales associate who drives high sales. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Volunteer
Racetrack Bingo
2022.10 - Current
- Managed cash handling procedures, ensuring accurate transactions and preventing discrepancies in daily sales reports.
- Supported management in organizing special events, contributing to increased attendance and revenue growth.
- Assisted in training new bingo workers, sharing best practices for optimal performance and customer service.
- Increased player satisfaction by providing exceptional customer service and maintaining a positive attitude during games.
- Collected fees for services and games, managing $300 plus in cash daily maintaining compliance with Florida gambling laws.
Assistant Store Manage
Orvis
2020.06 - 2022.03
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed to excel monthly and quarterly sales goals with coworkers
Assistant Store Manager
Solstice Sunglasses
2018.07 - 2020.03
- Developed plan to increase sales and saw weekly increases
- Created monthly team building activities, such as escape rooms to increase unity, productivity, and motivated sales team
- Attended workshops, seminars, and other training events to improve management qualities
- Familiar with POS, APTOS, WebIM, ADP workforce, Excel and other Microsoft
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Resolved conflict between customers, between employees, and between customers and employees
- Responsible for inventory, pricing, merchandising, and displays
- Started as an entry-level associate and worked in every position at store up to ASM
- Traveled to various stores in the area/state to train other managers
- Worked all types of shifts and worked on holidays
Sales Associate
The North Face Outlet
2017.03 - 2020.03
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Server
Mary's Kitchen
2010.06 - 2015.10
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Place food servings on plates or trays according to orders or instructions
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Carry food, silverware, or linen on trays or use carts to carry trays
- Determine where patients or patrons would like to eat their meals and help them get situated
Cashier
Donut Hole
2011.05 - 2011.08
- Count money and audit money drawers
- Greet customers entering establishments
- Provide guests with menus
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Take and prepare to-go orders
- Operate cash registers to accept payment
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Assist with preparing and serving food and beverages
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL06.2012
Skills
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Time Management
- Service Orientation
- Active Learning
- Reading Comprehension
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Reliability
Timeline
Volunteer
Racetrack Bingo
2022.10 - Current
Assistant Store Manage
Orvis
2020.06 - 2022.03
Assistant Store Manager
Solstice Sunglasses
2018.07 - 2020.03
Sales Associate
The North Face Outlet
2017.03 - 2020.03
Cashier
Donut Hole
2011.05 - 2011.08
Server
Mary's Kitchen
2010.06 - 2015.10
High School Diploma -
Choctawhatchee High School
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