Microsoft
Jessica Harlow
Senior Management
Staunton,VA
Summary
Result driven high level manager looking to obtain employment in your company. Proven success in any challenges brought to me.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Operations Management
TJX Companies
12.2020 - Current
- Marshall's Distribution,
- Daily distribution of merchandise
- Working within engineered standards parameters
- Supervising a large associate base
- Forecasting and budgeting
- Timekeeping
- Training of new supervisors
- Training and retention of associates
- Working in a associate unionized environment
- Shipping and receiving of merchandise
- Damage and shrinkage control
- Certified CPR and First Aid
Dietary Director
09.2020 - 12.2020
- HCSG
- Staffing and Retention
- Inventory Control
- Multi-Unit budgeting and forecasting
- Traveling from store to store
- Tracking and progress
- Food Cost
- Human resources and payroll
- Warehouse ordering and inventory
- Food preparation
- Food safety check and HACCP controls
- Sales and Marketing
Area Director
MLJ Foods dba Little Caesars
03.2020 - 09.2020
- Multi- Unit Management
- Staffing and Retention
- Inventory Control
- Multi-Unit budgeting and forecasting
- Traveling from store to store
- Accountability of GMs
- Tracking and progress
- Food Cost
- Staffing and retention
- Human resources and payroll
- Warehouse ordering and inventory
- Food preparation
- Food safety check and HACCP controls
- Sales and Marketing
- Community focused events and planning
General Manager
Matchbox Charlottesville
09.2019 - 01.2020
- Running all aspects of a high volume restaurant
- Budgeting and forecasting
- Cash handling and Banking
- Accounts Payable and Receivable
- Scheduling
- Staffing and Retention
- Training
- ServSafe
- Customer Satisfaction
- Payroll
- Human Resources
- Construction and setup of new restaurant
- Ordering and Inventory
- Vendor Interaction and Negotiation
- Licensing and Certifying
Food Operations Director
Albemarle, Charlottesville Regional Jail
Charlottesville, VA
08.2015 - 05.2019
- Proficient in budget control, special dietary needs and working with difficult people
- Handled inventory ordering, control, procurement and accounting
- Delegated for community catered events
- Was a member of the employee wellness committee
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Taught ServSafe to inmates and staff
- Upheld food safety standards at all times
- Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings
- Created and implemented highly effective and individualized solutions for clients
- Reduced and controlled expenses by problem solving and procurement
- Managed team of 30 professionals
- Supervised county employees and their property by monitoring all access to government-owned and leased properties
- Checked and secured building entrances.
Food Service Director
Augusta Correctional Center
Craigsville, VA
06.2010 - 08.2015
- Managed food service sales, costs, and budget administration
- Oversaw operations for high-volume facility managing 1300 daily meals
- Collaborated with suppliers to determine strategies for improving sales and profit
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum taxpayer satisfaction
- Surpassed revenue goals in four consecutive quarters
- Upheld quality standards by monitoring and correcting work
- Promoted dynamic, positive and fair treatment to staff and inmates
- Taught and certified over 300 inmates in ServSafe
- Managed team of 45 professionals
- Was continually under budget
- Certified CPR and First Aid
Manager
Cracker Barrel Old Country Store
Waynesboro, VA
06.2005 - 06.2010
- Regularly updated computer systems with new pricing and daily food specials
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Managed accounts payable, accounts receivable and payroll
- Consistently obtained highest rating from the county health department
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Scheduled and directed staff in daily work assignments to maximize productivity
- Performed checkouts of servers to ensure that all tickets were accounted for
- Increased weekly revenue
- Communicated well and used strong interpersonal skills to establish positive relationships with employees
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Counseled and disciplined staff when necessary
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
General Manager
Mossy Creek
Fishersville, VA
05.2003 - 06.2005
- Greeted all customers
- Developed positive vendor relationships
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Checked on table at appropriate intervals to refill drinks and respond to requests
- Effectively used items in stock to decrease waste and profit loss
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs
- Stocked displays with new and transferred merchandise
- Offered product samples, answered questions and suggested products
- Oversaw overnight store operations, including staff assignments and production lists
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance
- Ran employee development program
- Communicated with the merchandising, logistics, and finance and operations departments
- Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts
- Skillfully anticipated and addressed guests' service needs
- Emphasized fast, friendly customer service.
Education
Transfer Program - undefined
Blue Ridge Community College, James Madison University
Certified Dietary Manager - undefined
Auburn University
Skills
Contract negotiation/review/drafting/ procurement proceduresundefined
Accomplishments
- Certified Correctional Foodservice Professional – ACFSA –Burbank, CA
- CIT - Thomas Jefferson District VA
- First Aid and CPR
- ServSafe Certified, Proctor/Instructor and Culinary Instructor, Alcohol Certification
- Activities and Honors
Affiliations
ACFSA -International President 2018-2019
American Jail Association – Member
National Restaurant Association – Member
Software
BSR Management
Certification
CFSM, CERTIFIED FOOD SERVICE MANAGER, ASSOCIATIONOF CORRECTIONAL FOOD SERVICE ASSOCIATES
Interests
Team building events, Outdoors and preservation
Timeline
SIX SIGMA WHITE BELT, TJX CORP
02-2022
Operations Management
TJX Companies
12.2020 - Current
Dietary Director
09.2020 - 12.2020
Area Director
MLJ Foods dba Little Caesars
03.2020 - 09.2020
General Manager
Matchbox Charlottesville
09.2019 - 01.2020
CFSM, CERTIFIED FOOD SERVICE MANAGER, ASSOCIATIONOF CORRECTIONAL FOOD SERVICE ASSOCIATES
11-2018
CDM, CERTIFIED DIETARY MANAGER
05-2017
Food Operations Director
Albemarle, Charlottesville Regional Jail
08.2015 - 05.2019
Food Service Director
Augusta Correctional Center
06.2010 - 08.2015
Manager
Cracker Barrel Old Country Store
06.2005 - 06.2010
General Manager
Mossy Creek
05.2003 - 06.2005
Transfer Program - undefined
Blue Ridge Community College, James Madison University
Certified Dietary Manager - undefined
Auburn University
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