Jessica Harlow

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Maintained filing system for records, correspondence and other documents.
• Provided administrative support to management team including preparing reports and presentations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Reviewed files and records to obtain information and respond to requests.
• Used judgment and initiative in handling confidential matters and requests.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Developed and implemented lesson plans based on curriculum objectives.
• Conducted classroom activities to stimulate physical, mental, and social development of preschool students.

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• Assisted in providing a safe and secure environment for children.
• Developed lesson plans that incorporated creative teaching techniques.
• Established positive relationships with parents and guardians by regularly communicating student progress.
• Encouraged critical thinking skills through problem solving activities.
• Supervised outdoor playtime while ensuring safety regulations were followed.

• See me for more details for working time ( I was working and filling in for the main office person/ owner while they take vactions and or days off. Helping run the company while they were gone)