Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Harris

Southfield,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Valet Supervisor

MGM Grand Detroit Casino
08.2022 - 11.2023
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.

Medical Monitoring Specialist

Guardian Alarm
11.2021 - 07.2022
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Valet Cashier

Motor City Casino And Hotel
01.2011 - 01.2021
  • Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
  • Collaborated closely with other departments to provide seamless service delivery across multiple areas of the hotel or facility''s operations.
  • Addressed navigation questions and provided directions to help guests reach destinations quickly.
  • Contributed to a safe environment by reporting any suspicious activity or behavior observed in the parking area.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
  • Maintained a clean work area throughout shifts to exceed hygiene standards set forth within company policy.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.

Education

High School Diploma -

Berkley High School
Berkley, MI
06.2006

Skills

  • Multitasking proficiency
  • Decision-making capabilities
  • Staff Training and Development
  • Vehicle Safety Knowledge
  • Record Keeping Abilities
  • Customer Service
  • Multitasking and Organization
  • Customer service and support
  • Team Leadership
  • Data Entry
  • Microsoft Office Suite

Timeline

Valet Supervisor

MGM Grand Detroit Casino
08.2022 - 11.2023

Medical Monitoring Specialist

Guardian Alarm
11.2021 - 07.2022

Valet Cashier

Motor City Casino And Hotel
01.2011 - 01.2021

High School Diploma -

Berkley High School

Similar Profiles

CREATE PROFILE
Jessica Harris