Jessica Harris
Hill Air Force Base,UT
Summary
Quality-focused Medical Biller offers strong track record over 2 years in settling and resolving complex patient billing accounts. Thoroughly experienced in handling medical charges and invoicing. Tech-savvy approach to understanding and resolving difficult areas of dispute. Analytical medical biller successful at resolving disputes and billing inquiries. Detail-oriented individual with experience performing intricate billing procedures with undeniable level of detail. Familiar with private and commercial insurance carriers. Logical Medical Biller proudly offers experience reviewing accounts and maintaining patient records. Driven professional with background in medical terminology and coding. Recognized task prioritization expertise in fast-paced environments. Committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Claims Specialist
Bright Futures Psychiatry
Colorado Springs , CO
02.2018 - 10.2020
- Managed billing operations for [specific department or client base], ensuring accuracy and timeliness in processing invoices.
- Conducted thorough audits of billing data to maintain compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve billing processes, resulting in a 20% reduction in billing errors.
- Prepared detailed reports and analyses for management review, providing insights into billing trends and revenue projections.
- Utilized Stripe Billing proficiently to streamline billing procedures and enhance operational efficiency.
- Resolved customer inquiries regarding billing discrepancies promptly and professionally, maintaining high levels of client satisfaction.
- Assisted in the preparation and submission of invoices to clients, ensuring adherence to billing schedules and terms.
- Tracked changes in legislation that could affect billing procedures.
- Generated periodic reports summarizing account balances and collection activities.
- Provided support to other departments within the organization as needed.
Shipping Supervisor
All Americans Auctions
Colorado Springs , CO
10.2017 - 02.2018
- Directed and managed shipping team of 3 staff, delivering continuous training to improve employees' skills.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Inspected item packaging, labels and barcodes for accuracy.
- Oversaw shipping activities, successfully processing over 50 orders daily.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Prepared domestic shipments in line with regulations established by shipping companies and international customs.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Developed shipping and distribution budgets and implemented policies to meet financial goals.
- Checked loaded materials compared to work orders for correctness.
- Informed upper management or department heads of items loaded or problems encountered.
General Laborer
Blueprint Skilled Services
Lakewood , CO
08.2016 - 10.2017
- Performed demanding physical work over extended periods and modeled positive attitude.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Participated in company training sessions to improve skills and boost process knowledge.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Understood and followed oral and written directions.
- Completed variety of physical labor tasks.
- Operated and maintained a variety of equipment including hand and power tools.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Read plans, instructions or specifications to determine work activities.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
Housemaid
Cleaning Authority
Colorado Springs , CO
01.2016 - 04.2016
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Swept, scrubbed and polished floors with mops and brooms.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Notified managers concerning need for major repairs or additions to building
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
Cashier
Sams Club
Fort Collins , CO
08.2015 - 11.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Deli Clerk
McAlister’s Deli
Fort Collins , CO
08.2015 - 11.2015
- Performed duties in a fast and smooth paced manor -Kept area clean and sanitized -Came in before store hours to prep -Knowledge of health/safety codes and regulations
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Informed customers of deli specials to increase profits.
- Followed recipes and customer requests to prepare meals.
- Offered samples to promote and upsell specials.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
Waitress
Cleats Bar and Grill
Colorado Springs , CO
07.2015 - 08.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
Gas Station Lead
Kum&Go
Colorado Springs , CO
08.2014 - 03.2015
- Attended to gas spills and accidents promptly and according to established guidelines.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Prepared daily records of food and gas sales and balanced register drawers.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Processed gas and amenities payments.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Answered customers' questions and addressed complaints in person and via phone.
- Prepared daily reports of fuel, oil and accessory sales.
- Ordered stock and priced and shelved incoming goods.
- Provided customers with information about local roads or highways.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Education
HS Diploma -
Widefield Highschool
06.2014
Associate of Science - Computer Science
Park University
Kansas City, MOSome College (No Degree) - Business
Colorado Springs Early Colleges
Colorado Springs, COSkills
- Punctual and Dependable
- Initiative
- Problem-solving abilities
- Interpersonal skills
- Technical skills
- Spanish
- Proficient at Data Analytics
- Relationship Building
- Problem Solving
- Planning and Leading Activities
- Activity Planning
- Coordination and Teamwork
- Calendaring and Scheduling
- Decision Making
- Verbal and Written Communication
- Creative Thinking
- Problem-Solving
- Time Management
- Attention to Detail
- Resource Management
- Customer Service
- Situational Awareness
- Data Entry
- Files and records management
- Patient Billing
- Multitasking and Organization
Languages
Spanish
Native/ Bilingual
Timeline
Medical Claims Specialist
Bright Futures Psychiatry
02.2018 - 10.2020
Shipping Supervisor
All Americans Auctions
10.2017 - 02.2018
General Laborer
Blueprint Skilled Services
08.2016 - 10.2017
Housemaid
Cleaning Authority
01.2016 - 04.2016
Cashier
Sams Club
08.2015 - 11.2015
Deli Clerk
McAlister’s Deli
08.2015 - 11.2015
Waitress
Cleats Bar and Grill
07.2015 - 08.2015
Gas Station Lead
Kum&Go
08.2014 - 03.2015
HS Diploma -
Widefield Highschool
Associate of Science - Computer Science
Park University
Some College (No Degree) - Business
Colorado Springs Early Colleges
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