Jessica Harris
South Euclid,Ohio
Summary
Experienced professional with a strong background in providing support to individuals with intellectual disabilities. Skilled in developing individualized care plans, managing behavioral interventions, and fostering inclusive environments. Recognized for effective team collaboration, adaptability to changing needs, and consistently achieving positive outcomes. Known for reliability and results-driven approach, with expertise in communication, problem-solving, and advocacy.
Overview
7
7
years of professional experience
Work History
Qualified Intellectual Disability Professional
State of Ohio
01.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Evaluated client progress regularly, adjusting support strategies to ensure continued success in achieving personal goals.
- Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
- Established trust and rapport with clients, providing a safe and supportive environment for growth and development.
- Increased client engagement in community activities by identifying meaningful opportunities for participation.
- Strengthened family relationships by providing guidance, resources, and support to caregivers of individuals with intellectual disabilities.
- Supported smooth transitions between service providers by maintaining thorough documentation and clear communication channels.
- Provided crisis intervention services as needed, effectively managing challenging behaviors while prioritizing the safety of all involved parties.
- Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.
- Implemented evidence-based interventions tailored to the specific needs of each individual in order to promote optimal outcomes for clients with intellectual disabilities.
- Demonstrated commitment to professional development by staying current on industry trends, research findings, and legislative changes impacting service provision for individuals with intellectual disabilities.
Qualified Intellectual Disability Professional
Hattie Larlham
11.2020 - 12.2022
- Prepare and monitor all aspects of the Individualized Habilitation Plan (IHP)
- Investigates and reviews incident reports in the timeframe required by regulation
- Responsible for maintaining person’s personal funds and shopping for persons as needed
- Participates in Quality Improvement projects as required and completes monthly reports timely
- Contributed to the development of organizational policies, procedures, and guidelines related to service delivery for clients with intellectual disabilities.
- Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
- Delivered high-quality training programs for staff members focused on best practices in supporting individuals with intellectual disabilities.
- Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.
- Assisted clients with daily living tasks, promoting self-sufficiency where possible while ensuring their safety and wellbeing.
- Elevated program effectiveness by closely monitoring performance metrics related to client outcomes, making adjustments as necessary.
Home Manager
Hattie Larlham
03.2020 - 11.2020
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Offered learning opportunities to help residents develop important life skills.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Collaborated effectively with other departments within the organization to ensure smooth operations and a cohesive approach to resident care.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Fostered a welcoming atmosphere for visitors by maintaining clean common areas and providing exceptional customer service during tours or family visits.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Streamlined staff scheduling for increased efficiency, ensuring all shifts were adequately covered.
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
- Improved communication between team members by holding regular meetings and fostering an open-door policy.
Case Manager
Community Support Services
10.2019 - 03.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Direct Support Professional
Hattie Larlham
07.2017 - 03.2020
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Direct Support Professional
Individual Outcomes
01.2018 - 10.2019
- Assist Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Education
Master of Science - Public Health: Social Behavior Science
Kent State University
Kent, Ohio01-2022
Bachelor of Science - Public Health: Health Promotion and Education
Kent State University
Kent, Ohio12.2017
Skills
- Leadership and supervision
- Special education collaboration
- Emotional regulation
- Disability rights advocacy
- Positive behavior support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Qualified Intellectual Disability Professional
State of Ohio
01.2023 - Current
Qualified Intellectual Disability Professional
Hattie Larlham
11.2020 - 12.2022
Home Manager
Hattie Larlham
03.2020 - 11.2020
Case Manager
Community Support Services
10.2019 - 03.2020
Direct Support Professional
Individual Outcomes
01.2018 - 10.2019
Direct Support Professional
Hattie Larlham
07.2017 - 03.2020
Master of Science - Public Health: Social Behavior Science
Kent State University
Bachelor of Science - Public Health: Health Promotion and Education
Kent State University