Jessica Harris
Houston,TX
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Healthcare Customer Service Representative
Trinity Healthcare
, Remote
09.2022 - 09.2024
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Technical Support Representative
TELEPERFORMANCE USA, AT&T and DTV
, Remote
03.2020 - 09.2022
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
Fast Food Manager
Taco Bell
Houston, TX
10.2008 - 02.2020
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
Education
High School Diploma -
Cyspress High School
Skills
- Claims Processing
- Record maintenance
- Insurance Verification
- Follow-up skills
- Strong interpersonal skills
- Appointment Scheduling
Education and Training
other
Timeline
Healthcare Customer Service Representative
Trinity Healthcare
09.2022 - 09.2024
Technical Support Representative
TELEPERFORMANCE USA, AT&T and DTV
03.2020 - 09.2022
Fast Food Manager
Taco Bell
10.2008 - 02.2020
High School Diploma -
Cyspress High School