Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hartigan

Zimmerman,MN

Summary

Dynamic and customer-focused professional with extensive experience at Caribou Coffee, excelling in high-pressure environments. Proven expertise in point-of-sale operations and cash handling, complemented by strong communication skills. Recognized for delivering exceptional service and effectively resolving customer issues, fostering a positive atmosphere for patrons and team members alike.

Overview

4
4
years of professional experience

Work History

Barista

Caribou Coffee
Fargo, ND
04.2025 - Current
  • Crafted high-quality beverages according to customer specifications.
  • Provided excellent customer service by engaging with patrons and responding to inquiries.
  • Processed transactions efficiently using point-of-sale systems.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Front Desk Receptionist

Fitness Evolution
Zimmerman, MN
07.2022 - 08.2024
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Sales Associate

Uptown Cheapskate
Fargo, ND
12.2023 - 05.2024
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.

Barista

Coffee Corner
Zimmerman, MN
06.2021 - 04.2022
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Operated cash registers to process customer payments.

Education

High School Diploma -

Zimmerman High School
Zimmerman
06-2023

Bachelor of Science - Human Development

North Dakota State University
Fargo, ND
06-2027

Skills

  • Communication skills
  • Customer service
  • Point of sale operation
  • Cash handling
  • Opening and closing duties
  • Problem-solving
  • Team player

Timeline

Barista

Caribou Coffee
04.2025 - Current

Sales Associate

Uptown Cheapskate
12.2023 - 05.2024

Front Desk Receptionist

Fitness Evolution
07.2022 - 08.2024

Barista

Coffee Corner
06.2021 - 04.2022

High School Diploma -

Zimmerman High School

Bachelor of Science - Human Development

North Dakota State University

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