Jessica Hartley
Fort Worth,TX
Summary
Proven in delivering exceptional customer service and maintaining punctuality, honed across roles at Ride N Safe and Dolly's Transport. Excelled in time management and safe driving, ensuring vehicle integrity and compliance with transportation regulations. Achieved notable customer satisfaction, fostering trust and professionalism in every interaction.
Overview
16
16
years of professional experience
Work History
Driver, Non-emergency Transporter
Ride N Safe
03.2023 - 09.2024
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
Driver, Non-emergency Transporter
Dolly's Transport
10.2014 - 11.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
Leasing Consultant
Pace Realty Corporation
06.2008 - 07.2010
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Education
Southwest High School
Fort Worth05.2001
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Money handling abilities
- Time management abilities
- Understanding Customer Needs
Timeline
Driver, Non-emergency Transporter
Ride N Safe
03.2023 - 09.2024
Driver, Non-emergency Transporter
Dolly's Transport
10.2014 - 11.2022
Leasing Consultant
Pace Realty Corporation
06.2008 - 07.2010
Southwest High School
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