Jessica Harvey
Oklahoma City,OK
Overview
18
18
years of professional experience
Work History
Patient Experience Professional
Just Kids Pediatrics
01.2011 - 01.2021
- In my time at JKP (Just Kids Pediatrics) I was responsible for scheduling appointments for all 13 office locations across the OKC metro area pediatric care family.
- My duties included Obtaining demographics, financial information, and enter into the computer system, answering incoming phone calls and routing to the appropriate location based on preference or area, returning calls and taking messages
- I would also schedule appointments for follow-ups when patients were released from initial appointments, Register patients into our computer system in person or over the phone while scheduling the initial visit, Collect and make copies of all insurance cards and driver's licenses running patient insurance and eligibility
- Confirming appointments
- I would perform clerical tasks as required while keeping my work area clean and organized
- I would also accurately process financial transactions
- Overall creating a positive experience through our core values with internal and external customers
Swing shift Manager
01.2007 - 01.2011
- In my time being a manager, my main job was to service a diverse group of employees, get to know and be acquainted with their different personalities and skill sets
- By getting to know these individuals I was able to see who would work in what positions and who could help others learn to get to be the best version of themselves while maintaining a positive work atmosphere
- I was the main person to monitor compliance with health and fire regulations regarding food preparations and serving, Building maintenance in lodging and dining facilities
- I also monitored food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- I oversaw counting down all drawers at the end of shift and assure all tills were correctly accounted for then properly deposit the monies into the business bank account
- In relation to safety, I was the go-to when investigations needed to be done, I also handled all complaints concerning food quality and service that were brought to the staff
- At the end of shift, I would run through a check list ensuring all equipment was at a satisfactory level.
Certified Nurse Assistant
01.2003 - 01.2007
- In my time as a CNA I provided physical support to assist patients, residents, clients, or inmates in performing daily living activities, including rising out of bed, bathing, dressing, feeding, toileting, walking or exercising, social actions or rehabilitation programs
- I would assist or work alone while turning or re-positions bedridden residents
- I maintained records that charted vital signs, height, and weight
- I would measure and record dietary intake and urinary and fecal output on certain residents when needed
- I administered medications or treatments as directed
- I collected specimens, observed, or examined residents to detect Symptoms that may require medical attention and assisted nurses or physicians in the operation of medical equipment or provision of care
- I transported patients or residents to treatment units, operating rooms or other areas using wheelchairs, stretchers, or movable beds
- A times I would clean and sanitize patients clothing, rooms, bathrooms, examination rooms, or other resident areas
- I would assist in serving meals and special diets based in resident meal plan and dietary needs.
Education
MIO Dental Assistant Permit -
Radiation Protection and Safety -
Dental Assisting
MIO Dental Careers
Oklahoma City, OK04.2022
Certified Nursing Assistant
Metro Tech
Oklahoma City, OK03.2003
High School Diploma -
US Grant High School
Oklahoma City, OK05.2002
Skills
- Healthcare knowledge
- Medical terminology understanding
- Time management
- Attention to detail
- Active listening
- Team collaboration
- Feeding Assistance
- Specimen Collection
- Patient Services
References
- Clarissa Thompson-Young, Sheet Metal Unit Chief, Tinker Airforce Base, 405-465-4778
- Renee Lewis, Instructor, MIO Dental Careers, 405-458-0480
- Charlotte Thompson, Backhaul Coordinator, Ben E. Keith Foods, 405-565-5606
- Toni Young, Barber/Stylist, B-Team, 405-679-7752
- Joy Johnson, Supervisor, Just Kids Pediatrics, 405-985-4171
Timeline
Patient Experience Professional
Just Kids Pediatrics
01.2011 - 01.2021
Swing shift Manager
01.2007 - 01.2011
Certified Nurse Assistant
01.2003 - 01.2007
MIO Dental Assistant Permit -
Radiation Protection and Safety -
Dental Assisting
MIO Dental Careers
Certified Nursing Assistant
Metro Tech
High School Diploma -
US Grant High School