Jessica Hassell
Midwest City,Oklahoma
Summary
Seasoned Receptionist Administrator with comprehensive background in front-office management and staff support. Experienced in handling scheduling, record keeping, staff coordination and enhancing office productivity. Strong communication skills used to interface professionally with clients, colleagues and senior management. Previous roles often resulted in improved operational efficiency and heightened team productivity. Efficiently known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
P.R.S.S./Receptionist/Technician
COPE, INC.
Oklahoma City, OK
11.2016 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Participated in continuing education seminars to stay abreast of current trends in the field of addiction recovery.
- Adhered to ethical standards set forth by professional organizations while working with vulnerable populations.
- Collaborated with other professionals to develop individualized treatment plans for clients.
Assistant Manager, Customer Service
Tulsa Raceway Park
Tulsa, OK
05.2011 - 03.2015
- Resolved escalated complaints from customers in a timely manner.
- Assisted in the development of new processes to improve customer service efficiency.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Managed day-to-day operations of the Customer Service department.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OK05-2008
Some College (No Degree) - Peer Recovery Support
Rose State College
Oklahoma City, OKSkills
- Customer service expertise
- Performance Tracking
- Staff Training and Development
- Innovation and Creativity
- Handling Escalations
- Technical Support
- Quality Assurance
- QA
- Customer-focused
- Cash Handling
- Staff Training
- Meticulous attention to detail
- Schedule Management
Certification
- Certificate in Managing Aggressive Behavior
- Certified CPR
- Certification Ethics
References
References available upon request.
Timeline
P.R.S.S./Receptionist/Technician
COPE, INC.
11.2016 - Current
Assistant Manager, Customer Service
Tulsa Raceway Park
05.2011 - 03.2015
High School Diploma -
Nathan Hale High School
Some College (No Degree) - Peer Recovery Support
Rose State College
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