Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Haston

Deville,Rapides

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Retail Optician/Laboratory Technician

Eyemart Express LLC
06.2020 - Current
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
  • Performed routine lab and department maintenance to keep area clean and orderly.

Assistant Manager of Perishable Foods/Grocery Stocker

Super 1 Foods
05.2016 - 02.2019
  • Enhanced perishable food quality by implementing strict inventory management practices and rotation schedules.
  • Reduced food waste by closely monitoring expiration dates and strategically adjusting ordering patterns.
  • Maintained a clean and organized storage area, ensuring optimal conditions for perishable foods.
  • Streamlined receiving procedures for efficient unloading and proper handling of perishable items upon delivery.
  • Assisted with merchandising efforts to create visually appealing displays that showcased the high-quality perishable foods available.
  • Implemented markdown strategies for products nearing their expiration date, recouping revenue while reducing waste.
  • Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
  • Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.
  • Proactively addressed potential out-of-stock situations by closely monitoring inventory levels and communicating with suppliers when necessary.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Jewelry Sales Associate

Kmart
03.2016 - 05.2016
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Store Associate

Walmart
10.2009 - 02.2011
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
  • Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
  • Assisted in reducing shrinkage through vigilant monitoring of inventory and reporting discrepancies.
  • Increased efficiency by participating in regular team meetings to discuss workplace strategies and streamline processes.
  • Supported store management in executing merchandising plans, creating visually appealing displays that drove sales growth.
  • Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Aided loss prevention efforts through effective communication with management regarding suspicious activity or potential theft threats.
  • Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Minimized out-of-stock situations through proactive communication with supervisors about low inventory levels or back-ordered items.
  • Streamlined stocking process by organizing supplies and materials, enabling quick access and efficient replenishment of merchandise.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Answered customer questions and provided detailed product information.
  • Checked and pulled defective or expired products from shelves.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Processed and packaged stock items for customer purchases.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Safely and securely loaded items to prevent damage during transport.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Education

High School Diploma -

Pineville High School
Pineville, LA
05.2008

Skills

  • Supply Management
  • Display Building
  • Order Preparation
  • Retail Sales
  • Insurance Verification
  • Customer Service
  • Product Recommendations
  • ID Verification
  • Drawer Balancing
  • Cash Register Operation
  • Payment Collection
  • Cash Handling
  • POS Systems

Timeline

Retail Optician/Laboratory Technician

Eyemart Express LLC
06.2020 - Current

Assistant Manager of Perishable Foods/Grocery Stocker

Super 1 Foods
05.2016 - 02.2019

Jewelry Sales Associate

Kmart
03.2016 - 05.2016

Store Associate

Walmart
10.2009 - 02.2011

High School Diploma -

Pineville High School

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Jessica Haston