Jessica Hatchett
Manchester,CT
Summary
Currently Looking for Full time Remote employment Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Hartford Hospital
Manchester, CT
06.2023 - Current
- Provided efficient patient registration, accurately filled out necessary forms and confirmed insurance coverage.
- Evaluating priority of incoming calls and directing them accordingly by urgency and subject matter.
- Provided new patients with pre-visit information using department policies and protocols.
- Managed the collection process for co-payments and office charges, offering clear explanations of payment billing policies to patients.
- Scheduled new patient appointments and communicated essential preparation requirements prior to visit, including referrals and medical reports.
- Addressed and resolved patient/clinician issues/problems, bringing up any concerns to the team lead or manager as required
- Generated actionable insights from collected data
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
Medical Receptionist
Colon & Rectal Surgeons of Greater Hartford
Bloomfield, CT
08.2019 - 06.2023
- Advanced in Epic software
- Proficiently handled multi-line phone systems, efficiently connecting callers with appropriate individuals.
- Streamlined workflow processes by implementing automation tools and optimizing task allocation strategies.
- Provide friendly and efficient patient greetings and complete sign-in process including insurance information and required data.
- Provided patients with necessary intake forms, office policies, and legally required documents
- Handled financial transactions with patients for co-pays and uninsured visits
- Coordinated patient appointments according to healthcare provider availability
- Assisted patients in coordinating offsite services, optimizing the scheduling process
- Performed duties remotely
- Successfully processed patient identification cards, including photo IDs and insurance cards, by scanning them into the EPIC system.
- Exhibited strong leadership skills
- Applied problem solving experience
- Maintained neat and organized space in waiting room.
Dental Assistant
Aspen Dental
Manchester, CT
02.2018 - 04.2019
- Efficiently managed appointment scheduling
- Ensured accurate payment collection for copays
- Demonstrated prompt response to patient inquiries as per DCA Policies.
- Delivered chairside assistance, maintained efficient operatory setup, and coordinated acquisition of supplies and instruments.
- Exposed digital or traditional x-rays as directed by Dentist on patients
- Reviewed post-operative and oral hygiene instructions
- Provided support to Dentists by accurately recording vital signs and fulfilling other patient care requirements.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Dining Room Manager
Reservoir
West Hartford, CT
02.2017 - 01.2018
- Provided oversight for the dining area and team members
- Took meal orders accurately and entered data into the dining room computer efficiently, while serving food promptly once it was ready
- Ensured smooth coordination between dining area and kitchen operations
- Regular participation in staff meetings and subsequent engagement in necessary tasks.
- Ensured accurate maintenance of database records while fulfilling report requests
- Extended a warm and courteous welcome to all office visitors
- Utilized strong collaborative skills to contribute to effective decision-making within the team.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
Education
Some College (No Degree) - Medical Administrative Assistant
Capital Community College
Hartford Ct06-2017
Associate of Science - Business Management
Capital Community College
Hartford, CT05-2015
High School Diploma -
Elmore Stoutt Highschool
British Virgin Islands05-2011
Skills
- Healthcare Information Technology (HIT)
- Database administration
- Leadership
- Accounting
- Microsoft Office
- Team Leadership
- Information Technology
- Data Analysis
- Customer Service
- Medical Coding
- Epic
- Supervising experience
- Insurance Verification
- Phone and Email Etiquette
- Problem-Solving
- Registration management
- Medical Billing
- Time management abilities
Certification
CPR Certification
Employment Status
Currently Looking for Full time Remote employment
Languages
Spanish
Professional
Timeline
Patient Service Representative
Hartford Hospital
06.2023 - Current
Medical Receptionist
Colon & Rectal Surgeons of Greater Hartford
08.2019 - 06.2023
Dental Assistant
Aspen Dental
02.2018 - 04.2019
Dining Room Manager
Reservoir
02.2017 - 01.2018
Some College (No Degree) - Medical Administrative Assistant
Capital Community College
Associate of Science - Business Management
Capital Community College
High School Diploma -
Elmore Stoutt Highschool