Jessica Hawes
Brunswick,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist II
Modivcare
06.2021 - 12.2023
- Motivates and boost team morale and work ethic through daily communication methods
- Retained an average of 100 members per week
- Receives an average of 95% customer satisfaction rating to date, 15% higher than company average
- Achieved a promotion within my department after 6 months of working at this company
- Worked with irate customers to understand requirements and provide exceptional customer service.
Call Center Representative
Radial
04.2018 - 05.2021
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Promoted available products and services to customers during service, account management and order calls
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
- Achieved multiple positive reviews acknowledging dedication to excellent customer service
- Worked with irate customers to understand requirements and provide exceptional customer service.
Lead Mail Clerk
USPS
02.2010 - 03.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping
- Developed team communications and information for safety meetings
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Completed the prestigious leadership training program, a development offered only to employees identified as top talent.
Education
Associate of Applied Science - Paralegal Studies
KAPLAN UNIVERSITY ONLINE
Des Moines, IA05.2010
Skills
- Multi-Tasking
- Active Listening
- Problem Resolution
- Call center experience
- Salesforce
- Critical Thinking
- Data Entry
- 40 wpm
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Verbal/Written Communication
- Multi-line phone talent
Timeline
Customer Support Specialist II
Modivcare
06.2021 - 12.2023
Call Center Representative
Radial
04.2018 - 05.2021
Lead Mail Clerk
USPS
02.2010 - 03.2018
Associate of Applied Science - Paralegal Studies
KAPLAN UNIVERSITY ONLINE