Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
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Jessica Hawkins

Township of Brick,NJ

Summary

Dedicated individual seeking employment within a healthcare of office setting in order to utilize My skills to benefit the company and its customers. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Dental Care Coordinator

OneCall
06.2022 - Current
  • Intake specialist, Customer service, EMR, Data Entry, Answering phones, Microsoft words, Microsoft excels, Microsoft word, Working from home, Documentation review, Call center, Care coordinate, Scheduling appointments
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Front Desk/Medical Assistant

Professional associates Of Jackson LLc
03.2022 - 06.2022
  • Appointment scheduling, EKGs, Customer care, Data entry, Microsoft office, Holter monitor
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.

Patient Coordinator

All Care Physical Therapy
10.2021 - 03.2022
  • Appt scheduler, Answering phones, Customer care, Collecting co paysData entry, Customer service, Microsoft office, Microsoft excel, Microsoft word
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.

Medical Assistant

Shore Cardiology
08.2021 - 10.2021
  • Patient care, ekg, Charting, Scheduling, Medication refills, EMR
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Medical Assistant

Shore Heart Group
08.2020 - 05.2021
  • Patient care stress test ekg
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Ambassador Adult Day Care Center
06.2010 - 03.2017
  • Customer Service, Patient Care, Activities, Reception, Filing, Scheduling appointments

Activities Assistant

Shorrock Gardens Care Center
01.2008 - 01.2008
  • Calendar creation, Safety, Hospitality
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Maintained master calendar and relevant records.
  • Documented preferences and helped develop relevant activities.

Waitress

Leisure Park
01.2007 - 01.2008
  • Customer service, Cleanliness, Hospitality
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

High school diploma - Medical Assistant Program

American Institute Toms River
Toms River, NJ
01.2016 - 05.2018

Skills

Billingundefined

Additional Information

  • SKILLS
  • Anatomy and Physiology
  • Injections
  • Medical Terminology
  • Phlebotomy and Capillaries
  • Electrocardiogram procedures
  • Microscopic and Chemical Urinalysis
  • Vital signs
  • ICD-9 and CPT coding
  • Medical billing
  • Front office procedures
  • Insurance Verifications
  • EMRS
  • Patient care, History, and documentation
  • Microsoft Office applications
  • Google Docs
  • Customer Service
  • Appointment Setting
  • Data Entry

Assessments

  • Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
  • Technical support: Customer situations, Completed, 08/01/20, Responding to technical support situations with sensitivity

Timeline

Dental Care Coordinator

OneCall
06.2022 - Current

Front Desk/Medical Assistant

Professional associates Of Jackson LLc
03.2022 - 06.2022

Patient Coordinator

All Care Physical Therapy
10.2021 - 03.2022

Medical Assistant

Shore Cardiology
08.2021 - 10.2021

Medical Assistant

Shore Heart Group
08.2020 - 05.2021

High school diploma - Medical Assistant Program

American Institute Toms River
01.2016 - 05.2018

Medical Assistant

Ambassador Adult Day Care Center
06.2010 - 03.2017

Activities Assistant

Shorrock Gardens Care Center
01.2008 - 01.2008

Waitress

Leisure Park
01.2007 - 01.2008

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Jessica Hawkins