Jessica Hawkins
Unico Bank
Paragould
11
years of professional experience
Collaborative professional with strong analytical and communication skills, adept at quickly adapting to new environments. Committed to driving team success and enhancing expertise. Leverages a positive attitude and dedication to continuous learning to contribute to impactful projects.
Work History
Card Risk Solutions
3 Years 1 Month- Assisted customers with debit card inquiries and tracked fraudulent charges while filing necessary paperwork for disputes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
4 Months- Assisted set up crew in Paragould, Arkansas by organizing shelving, signage, and merchandise while maintaining cleanliness. Afterwards, the job consisted of cashiering on the front end, setting up customer accounts, cleaning shelves, floor, bathrooms, and warehouse after hours, stocking inventory, and money management.
- Operated cash register, processed transactions accurately and efficiently.
- Managed customer inquiries, provided exceptional service to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels on the sales floor.
Retail Sales Associate
2 Years 2 Months- Contacted satisfied customers to offer additional services, presented latest merchandise to prospective buyers, established new customer accounts through perseverance, dedicated cold calling and exceptional service, accounted for all inventory and ordered new stock, submitted and tracked orders. Generated new leads through customer searches and networking with valuable customers, identified prospects' needs and developed appropriate responses with information on fitting products and services. Resolved customer concerns promptly to maintain satisfaction and addressed problems with customer accounts to ensure quick resolution.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in achieving sales goals through effective product promotions and upselling techniques.
- Maintained knowledge of current promotions, products, and services to enhance customer experience.
Education
High School Graduate
Bachelor of Psychology - Psychology
Associate of Science
Skills
Computer Literate
Office Management
Conflict Resolution
Data gathering
Problem-solving
Analytical thinking
Multitasking Abilities
Flexible and adaptable
Teamwork and collaboration
Goal Oriented
Friendly
positive attitude
Timeline
Card Risk Solutions
Unico Bank
07.2023 - CurrentRead More
Cashier
Harbor Freight
07.2020 - 11.2020Read More
Retail Sales Associate
AT&T (Prime Communications, formerly Spring Mobile)
12.2015 - 02.2018Read More
Arkansas State University Newport
Associate of Science
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Arkansas State University Jonesboro
Bachelor of Psychology from Psychology
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Paragould High School
High School Graduate
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