Jessica Hay
Harrington,DE
Summary
Dynamic IT Analyst with a proven track record at Bayhealth Medical Center, excelling in IT troubleshooting and fostering teamwork. Expert in enhancing system performance and optimizing user experience through innovative solutions. Demonstrated ability to mentor and improve operational efficiency, with a keen focus on problem-solving and excellent communication.
Overview
24
24
years of professional experience
Work History
IT Anlayst III
Bayhealth Medical Center
06.2016 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Played key role in successful migration of data to new cloud-based storage system.
Administrative Assistant
Bayhealth Medical Center
10.2008 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Coordinated community outreach events aimed at raising awareness about available resources for individuals with chronic illnesses.
- Collaborated with multidisciplinary teams to optimize patient care and support services.
- Participated in multidisciplinary case conferences, providing valuable input on patient care plans based on nursing expertise.
Patient Finance Representative
Bayhealth Medical Center
08.2004 - 10.2008
- Streamlined financial processes for improved efficiency and accuracy in budgeting, forecasting, and reporting.
- Contributed to a positive work environment by mentoring junior team members and fostering open communication channels within the finance department.
- Increased client satisfaction by providing accurate and timely financial reports, analysis, and recommendations.
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
- Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
- Worked with multiple departments to check proper billing information.
Lead Registrar
Bayhealth Medical Center
02.2001 - 08.2004
- Fostered a positive working environment through clear communication, constructive feedback, and recognition of individual contributions within the Registrar''s office team.
- Conducted pre-arrival checks for VIPs ensuring all preferences were met upon arrival thus enhancing their experience.
- Organized essential documents to maintain an efficient filing system for easy access to records when required.
- Assisted management with administrative tasks to ensure smooth daily operations at the front desk.
- Enhanced communication between departments by effectively coordinating schedules and relaying necessary information.
- Maintained a clean and organized workspace which contributed positively towards the professional image of the Front Desk department.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Assisted in the implementation of new scheduling software, streamlining processes and improving overall operational efficiency.
- Coordinated transportation arrangements for patients with mobility challenges or special needs, ensuring timely arrival for their appointments.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Bachelor of Arts - Business Managment
Strayer University
Wilmington, DE06-2026
High School Diploma -
Lake Forest High School
Felton, De06-1999
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
- Data analysis
- System performance
- Support documentation
- Test planning and documentation
- Troubleshooting
- Excellent communication
- Problem-solving
- Multitasking
- Active listening
- System maintenance
- Organizational skills
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- System testing
- Software- Infor, OnBase, RL Solutions, Microsoft,
Timeline
IT Anlayst III
Bayhealth Medical Center
06.2016 - Current
Administrative Assistant
Bayhealth Medical Center
10.2008 - 06.2016
Patient Finance Representative
Bayhealth Medical Center
08.2004 - 10.2008
Lead Registrar
Bayhealth Medical Center
02.2001 - 08.2004
Bachelor of Arts - Business Managment
Strayer University
High School Diploma -
Lake Forest High School
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