Jessica Haynes
Port Saint Lucie,FL
Summary
Provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Skilled in MS Office and adept at decision-making, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
Work History
IS Coordinator
Liberty Medical Supply
07.2008 - 08.2017
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed project requests along side business counter parts and helped the development team to understand business needs.
- Managed release of projects into production
- Coordinated with the business and the development teams the release of new projects
Call Center Operations Representative
Liberty Medical Supply
12.2005 - 07.2008
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Generated reports and provided feedback to management about call details.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
Customer Service Representative
Liberty Medical Supply
11.2003 - 12.2005
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Education
Universidad De Puerto Rico Recinto De Cayey
Cayey, PRSkills
- Administrative Leadership
- Project Management
- Data Entry
- Document Management
- Event Coordination
- Project Support
- Process Improvement
- MS Office
- Customer Service
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
IS Coordinator
Liberty Medical Supply
07.2008 - 08.2017
Call Center Operations Representative
Liberty Medical Supply
12.2005 - 07.2008
Customer Service Representative
Liberty Medical Supply
11.2003 - 12.2005
Bachelor of Arts - Education
Universidad De Puerto Rico Recinto De Cayey
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