Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Jessica Hayter
Mannford,OK
Summary
Overview
15
years of professional experience
Work History
American Waste Control Inc.Tulsa, OK
Customer Service Representative
03.2023 - Current
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Rumors Salon And Day SpaSand Springs, OK
Receptionist
03.2022 - 10.2022
Job overview
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Payless Shoes SourceTulsa, OK
Store Team Leader
06.2014 - 08.2017
Job overview
- Managed payroll and scheduling to optimize sales and customer experience within budget requirements.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
McDonald's RestaurantSand Springs, OK
Assistant Store Manager
10.2009 - 04.2014
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
Education
Wright Career CollegeTulsa, OK
CMA from Health Aide
05.2008
University Overview
- 2009 - Honor Roll
- 4.0 GPA
- Student Government
Skills
- Business Operations Understanding
- Organization and Efficiency
- Office Equipment Operations
- Multi-Line Telephone Skills
- Customer Complaint Resolution
- Visitor and Customer Relations
- Multitasking and Prioritization
Timeline
Customer Service Representative
American Waste Control Inc.
03.2023 - Current
Receptionist
Rumors Salon And Day Spa
03.2022 - 10.2022
Store Team Leader
Payless Shoes Source
06.2014 - 08.2017
Assistant Store Manager
McDonald's Restaurant
10.2009 - 04.2014
Wright Career College
CMA from Health Aide
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