Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Hazell

Indianapolis,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
09.2020 - Current
  • Streamlined order processing by implementing efficient picking, sorting, and packing techniques.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Maintained inventory accuracy with meticulous attention to detail in picking, sorting,packing and shipment preparation.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.

Customer Solutions Specialist

Navient
09.2015 - 09.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved customer interaction and feedback collection.
  • Implemented time-saving strategies to expedite resolution of customer concerns.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Reduced response times by optimizing internal processes and utilizing resources effectively.
  • Reviewed policies and procedures regularly, suggesting updates as needed to ensure alignment with industry best practices.

Assistant Manager

Penn Station East Coast Subs
07.2005 - 08.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

Muncie Southside HS
Muncie, IN
06.2005

Skills

  • Product Packaging
  • Shipment Preparation
  • Customer Service
  • RFID Tracking
  • Palletizing
  • Excellent Communication
  • Sorting and Organizing
  • Teamwork and Collaboration
  • Willing to Learn
  • Pallet jack proficiency
  • Shipping procedures

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Fulfillment Associate

Amazon
09.2020 - Current

Customer Solutions Specialist

Navient
09.2015 - 09.2020

Assistant Manager

Penn Station East Coast Subs
07.2005 - 08.2015

High School Diploma -

Muncie Southside HS

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Jessica Hazell