Jessica Head
Evansville,IN
Summary
I am a passionate and hardworking student at Ball State University, studying Natural Resources & Environmental Management. Environmental restoration and finding solutions to clean, reusable energy use is what drives me. I have six years of customer service experience along with research, field work, and computer skills developed during my time at Ball State University.
Overview
6
6
years of professional experience
Work History
Grocer
Schnucks Markets
05.2025 - Current
- Cut and packaged fruit and vegetables ready to be consumed by customers
- Conducted quality control tests on all food
- Ensured that shelves were well stocked and visually appealing
- Tended to customers who needed help by answering questions and directing them to different departments
Assistant Manager
Showplace Cinemas
05.2021 - Current
- Oversee each position to make sure that business expectations are being met
- Ensure that customer needs are being met and deescalating situations when necessary
- Completed deposit paperwork via excel
- Ensured that all money was kept in a safe place and accounted for
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers
- Processed refunds and assisted with other transaction issues
Hostess
Hacienda
01.2022 - 04.2022
- Assisted customers with any questions or concerns
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Assisted servers by running food and drinks in a speedy manner and bussing tables
- Maintained a friendly and welcoming environment to customers
- Seated customers to their preference while considering server workload
- Answered customer questions about hours, seating, and menu information.
Cashier
McDonald's
06.2020 - 10.2020
- Accurately taking customer orders via drive thru and dining room while maintaining a friendly interaction
- Delivered orders in a speedy and accurate manner
- Addressed customer concerns by answering questions and deescalating situations
- Maintaining meaningful connections to ensure repeat customers
- Collaborating with coworkers to make sure tasks are being completed efficiently
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured the store was clean and up to safety standards
Education
High School Diploma - Natural Resources and Environmental Management
Central High School
Evansville, IN05-2023
Bachelor of Science - Natural Resources & Environmental Management
Ball State University
Muncie, IN05-2027
Skills
- Customer service
- Handling money
- Working long hours on foot
- Basic computer skills, excel proficiency
- Food safety compliance
- Sales promotion
- Employee training
- Multitasking
- Human-subject based research
Timeline
Grocer
Schnucks Markets
05.2025 - Current
Hostess
Hacienda
01.2022 - 04.2022
Assistant Manager
Showplace Cinemas
05.2021 - Current
Cashier
McDonald's
06.2020 - 10.2020
High School Diploma - Natural Resources and Environmental Management
Central High School
Bachelor of Science - Natural Resources & Environmental Management
Ball State University