Jessica Heier
Hubbard,OH
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar General Store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Speedway Gas Station
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managing Stylist
Independent Contractor
11.2013 - Current
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Increased annual revenue by 47% for 7 consecutive years through effective customer service and inventory management
- Performed daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for the salons daily customers
- Styled clients for ALL types of events including hair, makeup and nails
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Kept detailed records of customer information and services provided to increase return customers
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and crosscontamination
- Consistently received positive performance reviews from guests
- Processed payments by entering sales in register
- Trained salon staff in traditional and innovative haircutting techniques and salon management
Office Administrator
Learn Laugh & Love too llc
02.2014 - 04.2022
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
Education
High school diploma -
ECOT
Columbus, OHLicense - Cosmetology
Regency Beauty Institute
Akron, OH11.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
Certification
- Cosmetology License
- CPR Certification, 02/01/24, 02/28/26
- First Aid Certification, 02/01/24, 02/28/26
Personal Information
Authorized To Work: US for any employer
Timeline
Office Administrator
Learn Laugh & Love too llc
02.2014 - 04.2022
Managing Stylist
Independent Contractor
11.2013 - Current
License - Cosmetology
Regency Beauty Institute
Assistant Manager
Dollar General Store
General Manager
Speedway Gas Station
High school diploma -
ECOT