Jessica Heim
Houston,TX
Summary
Seasoned Billing Operations Manager with comprehensive knowledge of billing systems and processes. Possess strong ability to manage complex projects, streamline operations and improve accuracy in billing functions. Notable strengths in team leadership, problem-solving and strategic planning. Demonstrated success in improving operational efficiency and enhancing revenue generation in previous roles.
Overview
9
9
years of professional experience
Work History
Medical Billing Operations Manger
Davam Family Medicine
Magnolia, TX
10.2024 - Current
- Forecasted customer demand to set prices or credit terms for goods or services.
- Streamlined billing processes through the introduction of automated systems, reducing manual errors.
- Identified, analyzed, and resolved billing discrepancies in a timely manner.
- Analyzed financial data to identify trends or potential areas of improvement.
- Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
- Researched unpaid invoices and worked with customers to resolve disputes.
- Handled escalated customer complaints regarding billing matters.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
Human Resources Manager/Medical Billing Manager
Texas Multi- Specialty Group
Houston, TX
10.2015 - 10.2024
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Identified, screened and interviewed potential employees.
- Handled employee discipline and termination to address policy infractions.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Provided HR consultation services to leadership and department heads.
- Developed employee orientation and training programs for new hires.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Conducted background checks and reference checks of prospective employees.
Education
MBA -
Lamar University
Beaumont, TX12-2023
Bachelor of Science -
University of Houston
Houston, TX12-2021
Associate of Science -
Lone Star College
Houston, TX12-2019
Skills
- Team direction
- Accounts receivable management
- Project leadership
- Team building
- Training and mentoring
- HIPAA
- Medical billing expertise
- Operations monitoring
- Staff training
- Personnel oversight
- Payroll liability and deductions
Timeline
Medical Billing Operations Manger
Davam Family Medicine
10.2024 - Current
Human Resources Manager/Medical Billing Manager
Texas Multi- Specialty Group
10.2015 - 10.2024
MBA -
Lamar University
Bachelor of Science -
University of Houston
Associate of Science -
Lone Star College