Jessica Heinkel
Ripon,CA
Summary
Detail-oriented medical office administrator known for strong patient communication and scheduling management. Committed to optimizing workflow and ensuring compliance with HIPAA regulations to enhance patient care. I enjoy working with people in any aspect whether it be in a medical office, a Trauma Center, or in a customer service role such as food, retail, or entertainment. The one thing that all five of those examples have in common is "People" and the ultimate goal is their satisfaction. It is and has always been something I personally enjoyed assisting in.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Operating Room scheduling Secretary
Memorial Medical Center
Modesto, California
12.2015 - 11.2022
- Managed scheduling for medical staff and physician appointments.
- Coordinated patient communications and assisted with inquiries.
- Processed incoming correspondence and routed to appropriate departments.
- Collaborated with team members to enhance workflow efficiency.
- Trained new staff on office procedures and administrative tasks.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager, Charge nurses and other staff members.
- Assisted with special projects or tasks related to departmental functions upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Assisted in daily meetings with all operating room, pre and post op, and gastrointestinal OR department leads in gathering next day OR scheduled procedures to ensure a smooth and safe procedural experience from start to end to the best of my abilities from the administration aspect.
- Made sure any and all important information about a patient was properly communicated between each operating room department to ensure patient safety in transition from admitting to discharge of all patient procedures.
- Rearranged and maintained live daily schedule in accordance with a tier II trauma center.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Emergency Room Registration Clerk
Oak Valley Hospital
Oakdale, California
04.2015 - 11.2017
- Collected patient information to ensure accurate registration and processing.
- Verified insurance details for efficient billing and claims submission.
- Communicated effectively with patients to gather necessary documentation.
- Managed electronic health records system for organized patient data storage.
- Coordinated with medical staff to streamline patient flow in the emergency room.
- Assisted in training new clerks on registration procedures and systems usage.
- Addressed patient inquiries regarding registration processes and hospital services.
- Maintained confidentiality of patient information per HIPAA regulations and hospital policy.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Collected payments from patients at time of service or arranged payment plans when appropriate.
- Utilized knowledge of ICD-10 codes to properly code each visit accurately.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Performed daily audits on accounts receivable reports to ensure accuracy of patient charges.
- Generated accurate invoices based on services provided during an ER visit.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Greeted patients and visitors, verified patient information, and collected copays.
- Ensured that all required paperwork was completed prior to patient discharge from the ER.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Entered data into electronic medical records system to ensure accuracy of patient information.
Medical Office Assistant
Dr. Farrah Ortho
Manteca, California
11.2013 - 09.2014
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted in maintaining accurate patient records and updating medical histories.
- Prepared examination rooms and ensured necessary supplies were available.
- Handled incoming calls, addressing patient inquiries and directing them appropriately.
- Coordinated with medical staff to facilitate smooth patient flow during visits.
- Processed insurance claims and verified patient eligibility for services.
- Maintained a clean and organized reception area to enhance patient experience.
- Supported billing processes by collecting payments and issuing receipts to patients.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Verified insurance coverage for each patient visit.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Prepared patient charts prior to each appointment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Submitted diagnosis and procedure codes for insurance companies.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Front and Back Office Medical Assistant
Pulmonologist
Manteca, California
09.2011 - 11.2012
- Assisted patients with check-in and scheduling appointments for pulmonary consultations.
- Prepared examination rooms, ensuring cleanliness and organization for patient visits.
- Collected and documented patient medical histories and vital signs accurately.
- Supported physicians by coordinating follow-up care and laboratory tests efficiently.
- Managed electronic health records, updating patient information and documentation promptly.
- Collaborated with healthcare team to streamline office workflows and improve efficiency.
- Handled insurance verification processes, confirming coverage for pulmonary treatments smoothly.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Entered data into computer systems accurately utilizing ICD-10 codes when applicable.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Organized patient charts according to policies set by the practice administrator.
- Facilitated communication between physicians, providers, nurses regarding patient care plans.
- Greeted patients and verified patient information.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Cashier Team Lead
Manteca Bowl and Family Fun Center
Manteca, California
02.2005 - 12.2010
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and company policies.
- Managed cash handling processes, including deposits and reconciliations.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Provided ongoing feedback to staff to boost performance and teamwork.
- Maintained cleanliness and organization of cashier area for optimal customer experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated seasonal Bowling league and ensuring a positive, fun and safe experience.
- Helped in the restaurant and Bar department upon staffing needs.
- Ensured accounting accuracy daily to ensure proper departmental deposit and change distribution was implemented properly
- Verified customer age requirement for alcohol.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Organized themed birthday parties tailored to client preferences and needs.
- Coordinated vendors, including catering, decorations, and entertainment services.
- Developed party timelines to ensure smooth event execution and guest satisfaction.
- Communicated effectively with clients to confirm details and address concerns promptly.
- Collaborated with team members to create engaging activities for children's parties.
Education
AAS - Medical Office Administrator
Heald College
Stockton, CA 04.2009 - 07.2011
Skills
- Scheduling management
- Patient communication
- Records management
- Data entry
- HIPAA compliance
- Healthcare customer service
- Insurance verification
- Problem solving
- Team leadership
- Sales support
- Time management
- Schedule management
- Phone etiquette
- Cross-functional communication
- Digital file management
- File management
- Office staff leadership
- Prioritization and time management
- Phone reception
- Payment posting
- Task prioritization
- Meeting support
- EHR account setup
- Meeting coordination
- Database administration
- Accounts receivable and payable
- Appointment coordination
- Complex Problem-solving
- Multi-line phone systems
- Account reconciliations
- HIPAA guideline compliance
- Customer service
Timeline
Operating Room scheduling Secretary
Memorial Medical Center
12.2015 - 11.2022
Emergency Room Registration Clerk
Oak Valley Hospital
04.2015 - 11.2017
Medical Office Assistant
Dr. Farrah Ortho
11.2013 - 09.2014
Front and Back Office Medical Assistant
Pulmonologist
09.2011 - 11.2012
AAS - Medical Office Administrator
Heald College
04.2009 - 07.2011
Cashier Team Lead
Manteca Bowl and Family Fun Center
02.2005 - 12.2010