Jessica Helsham
Wahiawa,Hawaii
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Looking to obtain a rewarding position in a challenging, team environment that will allow me to contribute to the organization as a whole and utilize my skills. To enable the opportunity for independent growth and further advancement.
Overview
18
18
years of professional experience
Work History
UNIVERSAL BANKER I/II
CENTRAL PACIFIC BANK
03.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives. (Able to achieve multiple Kulia awards for the Quarter/Year)
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Evaluated client financial positions and identified most appropriate banking products.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
TELLER I
CENTRAL PACIFIC BANK
08.2017 - 03.2021
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Balance automated teller machine, Teller Cash Dispensers often totaling more than $100,000
- Process 25+ customer transactions per hour with extreme attention to detail
- Responds to customer account inquiries totaling 130+ weekly accounts
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Adhered to strict safe deposit box operations and guidelines
- Assisted the supervisor with audits and daily balancing of the vault which exceeded $50,000.
GUEST SERVICES TOUR RECEPTIONIST
GRAND PACIFIC RESORTS
08.2015 - 05.2017
- Ensure front desk operation/completion for Timeshare presentations
- Handle guest check ins and check outs efficiently
- Run accurate reports and relay information to effected departments/individuals
- Provide accurate answers for guest questioning timeshare tour presentation
- Organizing food and beverages for Sales Presentation
- Leads by example and communicates effectively
- Provide gifts for guest completing timeshare presentation
- Completes full accountability inventory for gifts
- Completes marketing/admin reports/data entry (bookings, owner referrals)
- Other duties that may be assigned.
sales represenative
MARINE CORPS COMMUITY SERVICES
09.2013 - 08.2015
- Specializes in military discount pricing, selling consumer furniture for military families
- Developed large contingency of repeat and referral business
- Assisted in developing marketing materials that made sales process easier
- Trained new sales associates on the sales process and proper sales method
- Often asked to assist unruly or unreasonable military family/customers
- Familiarizing with furniture manufacturing process
- Able to engage customers in meaningful conversation that leads to increase sales.
AMPCO TAXI DISPATCHING
05.2008 - 04.2013
- Properly Assigned the order of vehicle sizes for arriving customers off daily flights to Honolulu, Hawaii airport
- Multi-tasking/Communicated effectively with all parties involved to complete accurate process
- Help train and counsel drivers on proper dispatch procedures
- Assist drivers in solving vehicle or customer problems.
Jungle Fun Hawaii
03.2008 - 08.2008
- Built professional customer service, while gaining retail associate/entertainment experience in a very dynamic-profitable spontaneous environment
- In a setting where animal games, Children safari rides and jungle themed prizes motivated sales to visitors in a playful, family, friendly tourist location
- Maintained the visual appeal of the store
- Control inventory labor expenses.
Sharp Shooter Photography
06.2006 - 12.2006
- Combined technical proficiency with artistry and objects to capture images of visitors touring the museum ship, "Battleship Missouri" located in the heart of Pearl Harbor, Hawaii
- Responsible for setting up professional photo shoots
- Maintained proper equipment, image processing, developing negatives using computer software to produce photographs and submit as retail sales at entry level.
Education
HIGH SCHOOL DIPLOMA -
GOVENOR WALLACE RIDER FARRINGTON HIGH SCHOOL
05.2008
Skills
- Cash Handling and Mathematics
- Notary Public
- New Account Set up
- Meeting Sales Goals
- Analytical Thinking
- Customer Relationship Management
- Loss Prevention
- Risk Mitigation
- Experienced Customer service
- Time Management
- Effective prioritization of tasks
- Strong customer acquisition/retention abilities
- Proficiency with specific computer software
- Ability to meet deadlines
- Ability to face challenges with confidence
- Motivation to Learn
- Respect for others
- Accountability
- Team Leadership
- Microsoft word 10-key touch
- Microsoft excel/PDF
- Team Player
- Attention to detail
- Audit Support
- Due diligence
- Follow-up skills
- Closing procedures
- Quality Control
- Problem-solving
- Branch operations
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
- Wire Transfers
- Financial Advising
- Loan Origination
- Financial Planning
- Deposit processing
- Transaction Processing
- Estate Planning
- Payment Processing
- Wealth Management
- Performance Tracking
References
Sandy Toloumu-Siaton, (760) 224-4326, sandysiaton@yahoo.com
Michele Arakaki (808) 371-5449, marakaki6@hawaiiantel.net
Timeline
UNIVERSAL BANKER I/II
CENTRAL PACIFIC BANK
03.2021 - Current
TELLER I
CENTRAL PACIFIC BANK
08.2017 - 03.2021
GUEST SERVICES TOUR RECEPTIONIST
GRAND PACIFIC RESORTS
08.2015 - 05.2017
sales represenative
MARINE CORPS COMMUITY SERVICES
09.2013 - 08.2015
AMPCO TAXI DISPATCHING
05.2008 - 04.2013
Jungle Fun Hawaii
03.2008 - 08.2008
Sharp Shooter Photography
06.2006 - 12.2006
HIGH SCHOOL DIPLOMA -
GOVENOR WALLACE RIDER FARRINGTON HIGH SCHOOL
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