Jessica Heltz
Rapid City,SD
Summary
Results-driven administrative professional with a focus on service-oriented communication and attention to detail. Experienced in managing front desk operations and enhancing customer experiences while ensuring seamless coordination of office functions.
Overview
16
16
years of professional experience
Work History
Administrative Research Assistant
Walking Forward
Rapid City, SD
12.2018 - 08.2026
- Coordinated office activities to enhance workflow efficiency and support team objectives.
- Managed scheduling and calendar organization for executive leadership, ensuring optimal time utilization.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Facilitated communication between departments, streamlining information flow and collaboration efforts.
- Conducted research and compiled reports to support decision-making processes for management initiatives.
- Oversaw inventory management of office supplies, maintaining adequate stock levels to prevent shortages.
- Developed and maintained organized databases to streamline access to critical research data.
- Assisted in preparing detailed reports and presentations, enhancing clarity of findings for decision-making.
Second Position Management
Francesca's Boutique
Rapid City, SD
05.2018 - 02.2023
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
- Optimized retail space utilization by creating efficient floor plans that enhanced shopping experience for customers.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of customer service.
- Resolved customer issues promptly, enhancing satisfaction and fostering long-term loyalty.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Collaborated with upper management to execute strategic initiatives aimed at improving store profitability.
Receptionist Administrator
Telecom Communications, Inc.
Plainview, NY
01.2017 - 03.2018
- Managed front desk operations, ensuring exceptional customer service and efficient call handling.
- Coordinated appointment scheduling, optimizing staff availability and resource allocation.
- Implemented streamlined processes for client issues, reducing wait times and improving experience.
- Oversaw inventory management of office supplies, ensuring timely replenishment and cost control.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Managed financial records, ensuring accurate billing and prompt payments from clients.
- Liaised between clients, field maintenance, and billing office.
Administrative Assistant
Healthplex, Inc,
Uniondale, NY
09.2010 - 01.2017
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Implemented administrative procedures that improved operational efficiency across multiple projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Trained new staff on office protocols, fostering a collaborative and knowledgeable work environment.
Education
Court Reporting
Long Island Business Institute
Commack, New York03-2017
Cosmetology - Cosmetology
Nassau BOCES Tech
Levittown, NY06-2005
High School Diploma -
Bethpage Highschool
Bethpage, NY06-2005
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Scheduling and calendar management
- Meeting coordination
- Data organization
- Data compilation
- Research methodologies
- Maintaining confidentiality
Timeline
Administrative Research Assistant
Walking Forward
12.2018 - 08.2026
Second Position Management
Francesca's Boutique
05.2018 - 02.2023
Receptionist Administrator
Telecom Communications, Inc.
01.2017 - 03.2018
Administrative Assistant
Healthplex, Inc,
09.2010 - 01.2017
Court Reporting
Long Island Business Institute
Cosmetology - Cosmetology
Nassau BOCES Tech
High School Diploma -
Bethpage Highschool