Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hemmerly

PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Pool Attendant

Willow Valley
05.2021
  • Work with clubhouse attendants, concierge, and clubhouse directors to ensure all functions for the buildings events/activities are set up and broken down and properly stored
  • Informed and trained to understand the equipment and basic maintenance of the Clubhouse amenities
  • Performs guest services functioning including welcoming residents to the area, handing out and collecting towels
  • Testing chlorine (CL) and potential for hydrogen (PH) daily temperature
  • Follow a provided script when asking a series of health-related screening questions and greet all those entering the campus checkpoint
  • Experience with managing a pool, testing chemicals, maintaining a tennis court, and restocking/ folding towels.

Concierge

Willow Valley
05.2024 - Current
  • Maintains a professional manner and appearance and creates a warm, inviting, pleasant and safe environment for all Residents and guests
  • Welcomes on-site guests, determines nature of business, provides information and directions as required in a friendly, courteous manner
  • Announces guests to appropriate personnel
  • Answers incoming telephone calls, determines purpose of callers, and transfers calls to appropriate Residents, Team Member or department
  • Responsible to book, cancel and change reservations upon request
  • A working knowledge of Microsoft Oce software and the ability to learn software, databases and web applications is required
  • Dence, reports and other documents as requested
  • Responsible to know procedures for daily functions of the Concierge Desk
  • Performs clerical tasks such as copying, fax/scanning and collating.

Buet Server

Willow Valley
01.2020 - Current
  • Serving in a retirement community experiencing how to work with people of all ages
  • Prepared and built food items for guests while maintaining the appearance and cleanliness of food service areas while always adhering to safety policies and procedures, including proper food safety and sanitation
  • Learned how to work as a team with my colleagues and the value of customer service in a fast-paced environment
  • Oered new positions at dierent locations within the community.

Education

Bachelor's degree -

James Madison University
Harrisonburg, VA
05.2027

Highschool Diploma -

Penn Manor High school
Millersville, PA
05.2023

Skills

  • Organized
  • Teamwork skills
  • Implements time management
  • Reliable
  • Initiative to lead others
  • Demonstrates a positive attitude
  • Guest service
  • Adaptability in Situations
  • Emergency response readiness
  • Decision-Making Competence

Timeline

Concierge

Willow Valley
05.2024 - Current

Pool Attendant

Willow Valley
05.2021

Buet Server

Willow Valley
01.2020 - Current

Bachelor's degree -

James Madison University

Highschool Diploma -

Penn Manor High school
Jessica Hemmerly