Jessica Henderson

Upload electronic files

Process Coreworx emails

Prep, index, and scanned hardcopy files

Download website electronic file

• Completed data entry of legal documents into electronic filing systems.
• Increased accuracy and efficiency in data entry tasks, ensuring timely completion of projects.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Followed established procedures to enter and process data correctly.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Nurtured a detail-oriented work environment by consistently adhering to company policies and procedures related to payment processing.
• Collaborated with internal departments to resolve payment discrepancies, contributing to improved client relationships.
• Reconciled accounts regularly to ensure accurate record-keeping and detect any irregularities in a timely manner.
• Trained new employees on best practices in payment processing, fostering a culture of continuous improvement within the team.
• Reduced errors in payment processing by maintaining an organized system for tracking invoices, payments, and account balances.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.