Jessica Henderson
Case Management
St. Louis ,MO
Summary
Highly communicative individual that identifies issues and makes the best decisions regarding course of treatment. Disciplined case manager with expertise in data confidentiality and client education and promoting experience working with culturally diverse families while providing excellent customer service.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Caseworker and Office Administrator
Empowerment Foundation
09.2022 - 06.2024
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
Nursing Assistant (CNA student, training class on the job)
Friendship Village
05.2022 - 08.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs. Via
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Unit Secretary – Operating Room Dept.
BJC
01.2022 - 05.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
Benefit Program Specialist
State Of Missouri
08.2024 - Current
- Proactively coordinate with supervisor, functional lead and partners to provide comprehensive services to job seekers and employers.
- Accurately complete/process the following:
- RESEA's, proof of ID, job orders, partner referrals, trade act, job matching, workshop scheduling, case notes and more.
- Effectively assist customers with employment guidance.
- Maintain knowledge of resources available that can assist customers on my caseload.
- Supplies coordinator, managed social media account for the job center, conducted outreach, and administered workkeys exams.
- Grantwriter
- Developed job oppurtunites with employers for qualified job seekers.
Pharmacy Technician/Speciality Pharmacy
Integrated Resources
10.2020 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supervisor
Home State Health Plan Insurance
12.2017 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Business
Western Govenors University
Remote 12.2024 - Current
Skills
Case information confidentiality
Client interaction
Active listening
Problem-solving
Time management
Friendliness
Open-minded
Stress management
Adaptability
Highly effective communication
Client Advocacy
Assessment skills
Records Management
Self-awareness
Proficient in Microsoft office 360
Administrative Management
Patient support
Medicare and Medicaid applications
Employmentgap
10/2019, 09/2020, Homemaker/Homeschooled my children
Volunteer Experience
Volunteer Chief/Administrative Secretary, Child Abduction Criminal Task Force LLC, 2017, Current
Certification
CNA Certification
Certified Pharmacy Technician
Timeline
Bachelor of Science - Business
Western Govenors University
12.2024 - Current
Benefit Program Specialist
State Of Missouri
08.2024 - Current
Caseworker and Office Administrator
Empowerment Foundation
09.2022 - 06.2024
Nursing Assistant (CNA student, training class on the job)
Friendship Village
05.2022 - 08.2022
Unit Secretary – Operating Room Dept.
BJC
01.2022 - 05.2022
Pharmacy Technician/Speciality Pharmacy
Integrated Resources
10.2020 - 11.2021
Supervisor
Home State Health Plan Insurance
12.2017 - 10.2019
CNA Certification
Certified Pharmacy Technician
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