Jessica Hendrick
Crandall,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Motivated to maintain customer satisfaction and contribute to company success.
Overview
25
25
years of professional experience
Work History
Booth Manager/Accounting Bookkeeper
Fiesta Mart LLC
Dallas, TX
10.2017 - 06.2021
- Smiled and greeted customers, performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
- Responsible for scheduling coverage for all booth employees and front end management teams to ensure accurate store coverage at all times.
- Count and report all monies that pass throughout the store, reconcile tills for cashiers, report imbalances of $5.00 or more to upper management.
- Reconcile all monies for entire store and inventory for full functionality, including but not limited to, Western Union Money Transfer, Texas State Lottery, DMV Registration for the State of Texas and other vendors contracted with Fiesta.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
Office Coordinator
OPUS VIRTUAL OFFICES
Dallas, TX
07.2015 - 10.2017
- Answer 600+ calls for over 100 companies worldwide.
- Responsible for client scheduling for multi level executive suite in Uptown Dallas, including car rental, flights for clients, presentation set up and take down while presenting a professional work space for them and their clients.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Enter all tenant information into database, create mailbox and filing system to ensure security for them to pickup or forward as directed.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction and build lasting relationship with tenants.
- Monitored vendors to maintain competitive pricing and efficient deliveries.
Front Desk Receptionist/Administrative Assistant
ADKERSON HAUDER & BEZNEY LLP
Dallas, TX
02.2010 - 07.2015
- Input legal documents, prepare billing statements for clients, e-filed documents, sorted and delivered mail to partners and paralegals accordingly, telephone clients per partners request for day-to-day activity, prepared faxes, e-mails, correspondence documents, pleadings, for all partners, organize and prepare travel arrangements and follow up to ensure adequate scheduling
- Cross trained in all areas of the firm, so that I could assist partners and paralegals in any duty deemed necessary to ensure all client and partners needs were met in a time efficient manner.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials for all partners.
- Organized both physical and digital files and updated reports to coordinate project materials.
Director of Childhood Development
Hendrick Holdings
Crandall, TX
02.2006 - 06.2015
- Development Utilizing strong organizational skills and a dash of creativity while performing numerous accounting functions such as, creating and balancing a budget, paying bills and identifying cost-saving opportunities.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Directed and supervised children during field trips and special activities.
- Implemented hands-on, play-based strategies for experiential learning.
Director of First Impressions
LANE GORMAN & TRUBITT LLP
Dallas, TX
01.2006 - 02.2010
- Impressions Responsible for implementing both a strong professional yet very friendly atmosphere at the firm, on the phone, and in person
- Happily meet and greet with clients
- Handle incoming and outgoing calls for 50+ partners and administrative assistants
- Respond to partners' emails from clients, make copies, send/receive faxes, and make travel arrangements for partners as needed
- Cross-trained for administrative assistant position so I could meet the needs of any of the partners at any time
- Assist anyone and everyone with team-player support to ensure all deadlines were met in a satisfactory manner.
- Performed data entry and other administrative tasks to support departments.
- Received parcels, routed mail and opened packages for staff.
Administrative Coordinator
REGUS DALLAS CRESCENT
Dallas, TX
08.2002 - 01.2006
- Answer multi-line phones for 100+ independent companies
- Booked meeting rooms, set up offices for new tenants, filing, input legal documents, prepare billing invoices, e-filed documents, prepare and mail tenant status reports, telephone clients per attorney's request for day-to-day activity, sorted incoming mail and delivered to tenant's accordingly, prepared faxes, e-mails, correspondence documents, pleadings, for all legal tenant's; arrange, organize and prepare tenant party planning Set up and attended tenants meet and greets for marketing to better our tenants' clientele
- Created and distributed brochures for marketing purposes to bring in new business for tenants as needed.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Multi Media Control Specialist
EXPERIAN CREDIT SERVICES
Allen, TX
12.1999 - 08.2002
- Expedite shipment of media requests for customers
- Accompanied senior producers to client review meetings to learn client communication techniques and contribute creative or administrative support.
- Organized and tracked files of electronic multimedia material and hard copies for easy reference by staff and management.
- Create media downloads per customer requests on multiple types of media, including 8mm & 1640 tapes, CD-ROMS and reels
- Cross-trained in all areas of the department to ensure 100% customer satisfaction.
- Enter shipment inventory into CMS database to create a more time efficient program for our customers
- Recognized by management and clients alike for going above and beyond to ensure all clients' needs were met in a professional and time efficient manner.
Certified Office Cashier/Assistant Front End Manager
BROOKSHIRE GROCERY CO
Seagoville, TX
11.1996 - 12.1999
- Scheduling of all front end personnel, setup and balancing of all cashiers drawers
- Balancing of vault daily, check cashing, money orders, sending western unions for customers
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
Some College (No Degree) - Business Management, Criminal Justice
TRINITY VALLEY COMMUNITY COLLEGE
Terrell, TX2004
High School Diploma -
Crandall High School
Crandall, TX1999
Skills
- Verbal and Written Communication
- Documentation and Reporting
- Managing Operations and Efficiency
- Administration and Reporting
- Customer Relationship Management
- Professional and Courteous
- Business Marketing
- Marketing Strategies
- Computer Proficiency
- Developing Presentations and Reports
- Relationship Building
- Competitive Research
- Project Management
- Employee Coaching and Motivation
References
References
Available upon request.
Timeline
Booth Manager/Accounting Bookkeeper
Fiesta Mart LLC
10.2017 - 06.2021
Office Coordinator
OPUS VIRTUAL OFFICES
07.2015 - 10.2017
Front Desk Receptionist/Administrative Assistant
ADKERSON HAUDER & BEZNEY LLP
02.2010 - 07.2015
Director of Childhood Development
Hendrick Holdings
02.2006 - 06.2015
Director of First Impressions
LANE GORMAN & TRUBITT LLP
01.2006 - 02.2010
Administrative Coordinator
REGUS DALLAS CRESCENT
08.2002 - 01.2006
Multi Media Control Specialist
EXPERIAN CREDIT SERVICES
12.1999 - 08.2002
Certified Office Cashier/Assistant Front End Manager
BROOKSHIRE GROCERY CO
11.1996 - 12.1999
Some College (No Degree) - Business Management, Criminal Justice
TRINITY VALLEY COMMUNITY COLLEGE
High School Diploma -
Crandall High School