Jessica Henigman
Oceanside
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Orthodontic Assistant
Sukoff Orthodontics
08.2023 - Current
- Responsibilities include preparing patients for procedures and ensure comfort throughout explain treatment steps and post procedure care to patient. Record patient histories, and note any updates in medical records assist, orthodontist during procedures, prepare and sterilize instruments and equipment.
Orthodontic Assistant
Ostreicher Orthodontics
07.2022 - 08.2023
- Responsibilities include preparing patients for procedures and ensure comfort throughout explain treatment steps and post procedure care to patient record. Patient histories and note any updates in medical records assist, orthodontist during procedures, prepare and sterilize instruments and equipment.
One-to-One Aide
Elmont Memorial High School
09.2021 - 06.2022
- Responsibilities include providing for the well-being, education, and supervision of assigned children throughout the course of the school day.
Residential Property Associate
Kings & Queens Maintenance Services
04.2021 - 09.2021
- Responsibilities include assisting in the maintenance and upkeep of 10 residential properties. Daily email and phone correspondence with office staff, superintendents, vendors, and tenants. Drafting resident notices & building wide bulletins. Purchasing and requisition approval. Monthly repair and maintenance financial reporting.
Front Desk Receptionist & Dental Assistant
Braces by Brad Orthodontics
11.2016 - 12.2018
- Assisted the Doctor in everyday procedures such as application and removal of braces. Also responsible for taking patient x-rays, scheduling future appointments, and handling monthly payments.
Summer Intern
Queens County Supreme Court, Queens Treatment Court
06.2015 - 08.2015
- Responsibilities included computer input of daily court calendar. Additionally, preformed telephone follow up on clients treatment programs. Interviewed potential clients for participation in court programs.
Education
Bachelor's Degree - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NYSkills
- Patient satisfaction
- Thorough patient information tracking
- Clear and approachable communication
- Comprehensive patient follow-up
- Collaborative teamwork
- Records management
- Patient education
- Information protection
- Verbal and written communication
- Task prioritization
- Microsoft Word proficiency
Websites
Timeline
Orthodontic Assistant
Sukoff Orthodontics
08.2023 - Current
Orthodontic Assistant
Ostreicher Orthodontics
07.2022 - 08.2023
One-to-One Aide
Elmont Memorial High School
09.2021 - 06.2022
Residential Property Associate
Kings & Queens Maintenance Services
04.2021 - 09.2021
Front Desk Receptionist & Dental Assistant
Braces by Brad Orthodontics
11.2016 - 12.2018
Summer Intern
Queens County Supreme Court, Queens Treatment Court
06.2015 - 08.2015
Bachelor's Degree - Criminal Justice
CUNY John Jay College of Criminal Justice