Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Software
Timeline
Hi, I’m

Jessica Henneau

Westchester,CA
Jessica Henneau

Summary

HR Professional with 15+ Years of Experience: A dedicated expert in customer service and HR administration, proficient in onboarding, documentation processing, and record-keeping. Well-versed in HR procedures like I9 verification, payroll, and benefits administration. Known for strong communication abilities and fostering positive employee relations. Demonstrates success in recruitment, training, and payroll management, with a commitment to legal compliance and building constructive relationships across the organization.

Overview

5
years of professional experience
1
Certificate
3
years of post-secondary education

Work History

Singapore Airlines

Human Resources/Payroll Administrator
03.2023 - 03.2024

Job overview

  • Lead onboarding process for new employees, ensuring compliance with all documentation requirements including I9, E-Verify, and ADP workforce now.
  • Managed bi-weekly payroll processing and maintained accurate employee records using Excel spreadsheets and HRIS systems
  • Facilitated annual insurance open enrollment and audited billing for insurance plans.

Gate Gourmet

New Hire Support Specialist
07.2022 - 04.2023

Job overview

  • Conducted group orientations for new hires, prepared I-9 documents, led facility tours, and helped with all essential new hire paperwork.
  • Provided support for various HR tasks and maintained precise records of important employee information.
  • Monitored new hires’ progress, managed attendance and punctuality, and organized celebrations for 60- and 90-day milestones.

WFS Inc.

Administrative Assistant/Coordinator/Onboarding Specialist
10.2020 - 06.2022

Job overview

  • Daily error checks on time sheets for over 85 employees.
  • Provided support for payroll, badging, and training concerns.
  • Served as authorized signer for LAWA, facilitating acquisition of Airport ID badges for numerous individuals.
  • Successfully onboarded over 100 new employees, offering guidance through process and individual assistance as needed.

Education

West Los Angeles College
Culver City, CA

No Degree from English/Psychology/Astronomy Studies
05.2008 - 11.2010

University Overview

Southern Regional Training Center (SCROC)
Torrance, CA

Floral Design Certification from Floral Design
09.2006

University Overview

  • Ranked in Top 5% of class
  • Awarded Top Designer

El Segundo High School
El Segundo, CA

High School Diploma
09.2005

University Overview

English honors

  • 4.0 GPA
  • Surf Team, English Literature Club Member
  • Completed AP course in English

Skills

  • Employee Relations
  • New Employee Training
  • Personnel file management
  • Employee Onboarding
  • Benefits Administration
  • New Hire Orientation
  • Skilled in Software
  • Human Resources Support
  • Microsoft Office
  • Documentation and Recordkeeping
  • Recruitment and hiring
  • Information Protection
  • Complaint Handling
  • Human Resources Management Systems
  • Time Tracking and Payroll Administration
  • Termination Documentation
  • Biweekly Payroll Processing
  • HR Support
  • Accurate Recordkeeping
  • Performance Management
  • Analytical and Critical Thinking
  • Document Management
  • Open Enrollment
  • Employee Relationships
  • Employee Onboarding and Offboarding
  • Kronos Timekeeping
  • Background Checks
  • Termination Processing
  • Conduct Orientations and Training
  • Database Maintenance
  • Maintain Employment Records
  • Leave of Absence Transitions
  • Employee Relations
  • Maintaining Employee Records
  • Workers Compensation
  • Payroll Auditing
  • New Hire Processing
  • Biweekly Payroll Management
  • Payroll and Benefits Administration
  • Resolving Discrepancies
  • Administering Payroll
  • Resolving Payroll Problems
  • Reviewing Time Sheets
  • Legal Compliance
  • Dependable and Adaptable
  • Timecard Management
  • E-Mail and Telephone Communication
  • New Employee Paperwork
  • Conflict Resolution Tactics
  • HRIS Applications
  • Staff Training
  • Talent Acquisition
  • File and Records Management
  • Customer Relations
  • Compensation and Benefits
  • HR Information Systems
  • Microsoft Office Suite
  • Complex Problem-Solving
  • Grievance Handling and Redressal
  • Benefits Package Preparation
  • Event Management
  • Human Resources Services
  • Benefits Administrator
  • Recruitment Planning
  • Employee Relations
  • Recruiting Support
  • Training and Development
  • HRIS Updating
  • Customer Service Delivery
  • Presentation Preparation
  • Policy Implementation
  • Employment Data Tracking
  • Adaptable to Changing Conditions
  • In-Person and Telephone Interviewing
  • Policy Interpretation
  • Applicant Qualification
  • Retention Program Development
  • Ceremony Arrangement
  • Transfer Coordination
  • Consultancy and Advisory
  • Counseling Advice
  • Remote Conferencing and Communication
  • Policy and Procedure Writing
  • Manage Employee Relations
  • Training Development and Execution
  • Orienting New Employees
  • Workforce Improvements
  • Personnel Engagement
  • Promotion Coordination
  • Onboard New Hires
  • Resolving Complex Issues
  • Employee and Applicant Assessment
  • Mentoring
  • Microsoft Excel
  • Microsoft Word
  • Typing Proficiency
  • Problem-Solving Ability
  • Office Equipment Proficiency
  • Administrative Support
  • Executive Management Support
  • Computer Proficiency
  • Managing Multiple Tasks
  • Document Control
  • Recordkeeping Strengths
  • Technical Support
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Filing
  • Grammar
  • Prioritization
  • Proofreading
  • Spreadsheets
  • Employee Recordkeeping
  • Improving Employee Engagement
  • Employee Issue Resolution
  • New Employee Recruitment
  • Employee Retention
  • Employee Training Assistance
  • Employee Support
  • Employee Feedback Management
  • Employee Guidance
  • Employee Performance Monitoring
  • Employee Performance Assessment
  • Employee Research
  • Employee Handbooks
  • Employee Discipline
  • Employee Motivation
  • Employee Assignments
  • Employee Development
  • Employee Selection
  • New Employee Hiring
  • Employee LifeCycle Management
  • Employee Operations
  • Employee Terminations
  • Employee Reviews
  • Employee Assessment
  • Employee Interviews
  • Employee Workflow Management
  • Employee Appraisals
  • Employee Benefits
  • Employee Benefits Laws
  • Employee Health Programs
  • New Employee Processing
  • Employee Offboarding
  • Employee Presentations
  • Employee Satisfaction
  • Employee Interviewing
  • Employee Recruiting
  • Employee Recognition
  • Employee Policies
  • Employee Assistance
  • Employee Communications
  • Employee Coaching
  • Employee Conflict Resolution
  • Employee Surveys
  • Employee Interaction
  • Employee Orientation
  • Employee Performance Evaluations
  • Employee Timesheet Processing
  • Employee Safety
  • Employee Rewards
  • Employee Confidentiality
  • Employee Training Program
  • Adaptability
  • Self-Motivated
  • Clerical Support
  • Multitasking Abilities
  • Organization and Time Management
  • Data Entry
  • Written Communication
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration
  • Records Accuracy
  • Telephone Etiquette
  • Adaptable and Flexible
  • Calm and Pleasant Demeanor
  • Team Cooperation
  • Goal-Driven
  • Creative Strategies
  • MS Office
  • Workforce Training
  • Internal and External Communications
  • Aviation Security
  • Updating Documentation
  • Internal Communications
  • Effective Working Relationships
  • Coordinate Events
  • Creativity and Adaptability
  • [Type] Software Proficiency
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Cultural Awareness
  • Interpersonal Communication
  • Google Workspace
  • Teambuilding
  • Decision-Making

Accomplishments

Accomplishments

Contributed to the company-wide insurance transition by aiding 180 employees with their new insurance enrollments, meticulously auditing all newly selected benefits for precision, and independently identifying billing discrepancies amounting to over $30,000 in savings. Successfully onboarded numerous employees, meticulously guiding them through each phase of the hiring process. This includes conducting interviews, refining job descriptions, executing background checks, completing I9 and E-Verify procedures, drafting appointment letters, managing benefit enrollments, and handling all vital new hire documentation.
Expertly facilitated over 50 dynamic group orientations for new hires, featuring engaging slideshow presentations and comprehensive group document reviews, ensuring a smooth and informative onboarding experience

Certification

Microsoft Excel Advanced Certificate

Availability
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Software

Microsoft Office Suite

Windows Software

HRIS systems

Internet/Social Media Engines

Internet Search Engines

ADP Workforce

Computer Hardware/Software

Timeline

Human Resources/Payroll Administrator
Singapore Airlines
03.2023 - 03.2024
New Hire Support Specialist
Gate Gourmet
07.2022 - 04.2023
Administrative Assistant/Coordinator/Onboarding Specialist
WFS Inc.
10.2020 - 06.2022
West Los Angeles College
No Degree from English/Psychology/Astronomy Studies
05.2008 - 11.2010

Microsoft Excel Advanced Certificate

Southern Regional Training Center (SCROC)
Floral Design Certification from Floral Design
El Segundo High School
High School Diploma

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Jessica Henneau