Jessica Henton
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Business Office Manager with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Braum's Ice Cream and Dairy Store
12.2015 - 09.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Waitress
Ray's Diner
01.2012 - 01.2015
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Customer Support Representative
Triumph Accessories
01.2001 - 01.2012
- Collaborated with cross-functional teams to improve overall product knowledge and provide comprehensive solutions for clients.
- Provided exceptional service to customers, consistently exceeding performance metrics and maintaining high levels of satisfaction.
- Served as an escalation point for complex or high-priority cases requiring expert assistance or management intervention for resolution.
- Actively participated in company-wide meetings and initiatives aimed at improving the overall customer experience across all departments.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Receptionist
Hillcrest
01.2000 - 01.2001
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Business Office Manager
Beverly Enterprises
01.1997 - 01.2000
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Resolved financial discrepancies and customer billing issues with timely attention.
- adhere to company budgets.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Streamlined admissions process for smoother resident transitions and increased occupancy rates.
Education
Associate Degree in Business Administration -
Northern Oklahoma College
01.1996
Diploma with Honors -
DCLA High School
01.1994
Skills
- Regulatory compliance
- Medicare Compliance
- Patient Relations
- Records Maintenance
- HIPAA Guidelines
- Labor Management
- Customer Satisfaction
- Hiring process
- Inventory
- Microsoft Word
- Resident care
Certification
- Certified Medical Transcriptionist
- Certified Food Handler
- Adult First Aid/CPR/AED
Timeline
Assistant Store Manager
Braum's Ice Cream and Dairy Store
12.2015 - 09.2023
Waitress
Ray's Diner
01.2012 - 01.2015
Customer Support Representative
Triumph Accessories
01.2001 - 01.2012
Receptionist
Hillcrest
01.2000 - 01.2001
Business Office Manager
Beverly Enterprises
01.1997 - 01.2000
Associate Degree in Business Administration -
Northern Oklahoma College
Diploma with Honors -
DCLA High School
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