Jessica Herbert
Pharr,TX
Summary
Organized administration assistant lends systematic approach and experience handling clerical and bookkeeping tasks. Diligent and punctual individual skillful in performing accounts receivable duties, including invoicing, researching chargebacks and reconciliations. Superior WPM typing speed and diverse software proficiency.
Enthusiastic administrative assistant with 5 years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.
Overview
19
19
years of professional experience
Work History
Customer Solutions Specialist
Charter Communications, Spectrum
10.2024 - Current
- Developed tailored customer solutions through effective communication and problem-solving techniques.
- Managed escalation processes, ensuring timely resolution of complex customer inquiries.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Leveraged CRM systems to track customer interactions and optimize support workflows.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Identified and resolved discrepancies and errors in customer accounts.
- Inform customers on new features and sell our services and products
Accounts Receivable Specialist
CAPA
01.2022 - 08.2023
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled or entered report discrepancies found in financial records.
- Have knowledge with Command Alkon system
Administrative Assistant/Human Resources Assistant
Novus Polaris Inc. dba Steel Mart
05.2015 - 08.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Maintained inventory in supply closet to prevent shortages.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Directed customer communication to appropriate department personnel.
- Assisted with interviewing and training new employees
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Prepared and submitted final pay for exiting employees to comply with federal law.
- Handled sensitive and confidential employee information with complete discretion.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
- Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
- Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received.
- Entered finalized cash receipts and updated accounts receivable ledger to resolve variances.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed posting and reconciling payments and addressing aged receivables.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers in order to resolve account problems.
- Generated monthly statements for accounts receivable operations.
- Reconciled accounts receivable and prepared income summary reports and cash reports.
- Examined customer payment history and coordinated collections arrangements.
- Calculated unpaid invoices to maintain updated receivables reports.
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
Customer Service
ups store
02.2011 - 11.2012
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered questions and informed customers of current sales and promotions.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Collected payments for mail box rentals and updated accounts to reflect new balances.
Barista
Starbucks, Barista
06.2009 - 11.2011
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Teacher's Assistant
terri's
03.2007 - 09.2009
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Arranged and led academic and study activities for students.
- Provided classroom support throughout planned instruction and individual lessons.
- Maintained organized and clean classroom and play areas.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Cleaned and organized classrooms, materials and supplies.
- Assisted teachers with lesson preparation and curriculum implementation.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Education
GED -
East Boston High School
Boston, MA01.2008
Skills
- Back office operations
- Excell
- Microsoft
- bilingual fluent in english and spanish
- Customer solutions development
- Complex problem resolution
- Cross-functional collaboration
- Accounts receivable tracking
- Invoice generation and monitoring
- Collection strategies implementation
- Cash handling procedures
- Financial record reconciliation
- Problem-solving skills
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Organizational skills
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Solutions Specialist
Charter Communications, Spectrum
10.2024 - Current
Accounts Receivable Specialist
CAPA
01.2022 - 08.2023
Administrative Assistant/Human Resources Assistant
Novus Polaris Inc. dba Steel Mart
05.2015 - 08.2021
Customer Service
ups store
02.2011 - 11.2012
Barista
Starbucks, Barista
06.2009 - 11.2011
Teacher's Assistant
terri's
03.2007 - 09.2009
GED -
East Boston High School
Education and Training
other