JESSICA HERBST
Salinas,CA
Summary
A highly resourceful and competent Administrative Assistant and Office Manager with trained experience as a medical assistant. With my experience I bring 14 years of valuable expertise in providing the highest standard of patient administration, support and care.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Community Hospital of the Monterey Peninsula
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
OFFICE MANAGER & MEDICAL BILLER
MONTEREY PSYCHIATRIC CENTER
12.2014 - 08.2022
- Greeting and establishing primary contact with patients, multi-tasking general office duties, verifying and updating patient demographics and confirming insurance.
- Monitoring physician's schedule, excellent telephone skills, dealing with same day appointments and ensuring HIPAA compliance.
- Comfortable and experienced in collecting patient balances, past-due balances and copays.
- Submitting weekly Psychiatric medical billing claims on CMS-1500 forms.
- Reviewing and validating accuracy of charges including dates of service, services provided, location and provider signature.
- Connected with insurance companies and patient aging to resubmit insurance claims when necessary.
- Authorizing drug refills and providing detailed prescription information to pharmacies and obtaining prior authorizations.
- Arranging necessary care and treatment for patients in need of in-patient or out-patient rehabilitation.
- Informing patients about any potential psychotropic medication or suboxone treatment and importance of compliance.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
MEDICAL ASSISTANT
CARMEL INTERNAL MEDICINE
06.2009 - 06.2015
- Managed front desk and scheduling in addition to administration of select tests and procedures per office policies.
- Handled all records, took and recorded vital signs, EKGs, Injections, prepared rooms, and assisted medical staff in educating patients, all while maintaining compassionate and professional relationships with each patient
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
ASSOCIATES DEGREE - SOCIOLOGY
Monterey Peninsula College
Monterey, CA05.2019
Skills
- Creating Treatment Plans
- Verbal and Written Communication
- Office Management
- Critical Thinking
- Time Management
- Records Management
- Multitasking and Organization
Timeline
Administrative Assistant
Community Hospital of the Monterey Peninsula
12.2023 - Current
OFFICE MANAGER & MEDICAL BILLER
MONTEREY PSYCHIATRIC CENTER
12.2014 - 08.2022
MEDICAL ASSISTANT
CARMEL INTERNAL MEDICINE
06.2009 - 06.2015
ASSOCIATES DEGREE - SOCIOLOGY
Monterey Peninsula College
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