Jessica Hernandez
Bellevue,NE
Summary
A self-motivated, independently functioning consultant who builds strong customer relationships based upon trust and creditability, capable of expanding business to further progress the company's relationship with the clients. As a goal-driven individual who is highly motivated and strives for excellence results in my employer's referring to me as a vital asset to the team.
Overview
24
24
years of professional experience
Work History
Consultant
Cardinal Health
10.2010 - Current
- Established a successful customer relationship based upon trust and creditability
- Perform workflow evaluations of hospital pharmacy operations and present opportunities to improve the customer's supply chain
- Work with Regional Distribution Centers and management teams to ensure the Cardinal ASSIST program operates at peak performance efficiently for each customer
- Educate the local sales team and customers on the Cardinal ASSIST reports and functions
- Provide assistance in developing new enhancement ideas for the Cardinal ASSIST program and other supply change management solutions
- Independently utilize multiple sources of relevant business data to support and analyze complex business process.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Sr. Analyst
Cardinal Health
08.2007 - 10.2010
- Responsible for oversight and daily management of project implementation, timelines, and deliverables
- Maintain working knowledge of purchasing and inventory management principles, pharmacy automation, and safety and regulatory principles
- Participate and lead customer training and consultations as needed
- Uses change management and leadership tools and principles to assist customer in improving processes and operations as part of the solution
- Diagnose problems related to daily transactional processes; determine possible resolutions and implements effective solutions in a timely manner
- Accountable for ensuring results as outlined in the solutions contracts to include meeting metric targets, financial savings targets, and meeting project timelines
- Exceeded contractual savings obligation which resulted in $700,000 in gain share revenue.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research.
- Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.
Sales Support
Sterling Jewelers, Kay Jewelers
12.2005 - 12.2007
- Seeks to identify and sell according to the customer's needs and buying potential
- Upsold to include warranties ESP and offer PPP
- Perform customer calling
- Handle customers complaints quickly, effectively, and courteously
- Maintain accounts receivable and reconciles all store monies.
Pharmacy Technician II
Alegent Health, Midlands Hospital
07.2000 - 09.2007
- Pharmacy Technician II (1/2005-9/2007) Board Certified
- Developed new system for handling and billing patient's undergoing surgery
- Prevented a estimate $256,705 in lost charges within a 8 month period
- Raised revenue of pharmacy by weekly reports and billing of inter-departments
- Oversee discrepancy resolution and weekly billing for the pharmacy
- Shared purchasing and inventory management responsibilities utilizing online platforms.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
Bachelor of Science in Biology and Chemistry -
College of St. Mary
07.2004
Skills
- Customer Liaison
- Territory Expansion
- Demonstrations
- Community Networking
- Product and Service Knowledge
- Project Management
- Time Management
- Customer Oversight
- Territory Management
- Customer Relationship Management
- Relationship building
- Account management
- Team collaboration
- Customer service
- Client retention
- Process Improvement
- Customer Retention
- Client Account Management
- Customer Needs Assessment
Research And Presentations
Nebraska Academy of Science (04/2003), Appetite Research on Eating and Drinking (06/2003), American Journal of Physiology; Accepted 12/25/2003, College of St. Mary, Omaha, NE (04/23/2003), Nebraska Academy of Science, Lincoln, NE (04/25/2003), Study for the Society of Ingestive Behaviors (SSIB), Groningen, Netherlands (07/17/2003)
Timeline
Consultant
Cardinal Health
10.2010 - Current
Sr. Analyst
Cardinal Health
08.2007 - 10.2010
Sales Support
Sterling Jewelers, Kay Jewelers
12.2005 - 12.2007
Pharmacy Technician II
Alegent Health, Midlands Hospital
07.2000 - 09.2007
Bachelor of Science in Biology and Chemistry -
College of St. Mary