Jessica Hernandez
Rochester,NY
Summary
Hardworking and reliable person with strong abilities in providing excellent guest service and staff support. Offering knowledge, compassion and skill. Highly organized, proactive and team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Sales Associate/Inventory Specialist
The Source Fine Jewelers
Rochester, NY
12.2016 - Current
- Managed and processed customer payments made by card as well as cash.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Replenishment of supplies throughout the store.
- Deep cleaning of all areas.
- Shopping for store supplies.
- Assisting with store front displays and decor.
- Gift wrapping guests' items upon request.
- Proficiently taking in guest repairs.
- Successfully gained background knowledge of special ordering process.
- Helping with processes to become more digitally efficient.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Inventory needs (quality control, adding merchandise within the pos system,shipping web orders, assisting in distribution of merchandise and orders to stores.)
Hobby Treat Maker
Myself
Rochester, NY
02.2010 - Current
- Food safe certified
- Creative experience in currating themed work.
- Maintaining clean work surface/space at all times.
- 10+ years of experience in treat making.
- Time and problem solving skills.
- Maintaining adequate stock of supplies.
Personal Care Assistant
Medical Solutions
Rochester, NY
05.2017 - 04.2021
- Assisted with all personal hygienic needs of client.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Cleaning duties.
- Preparing meals.
- Medication sorting and administration.
- Shopping for clothing, footwear, and outwear needs.
- Small outings with client.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Chiropractic Assistant
Upper Cervical Chiropractic Of Rochester
Rochester, NY
01.2018 - 06.2019
- Scheduled appointments for patients via phone and in person on occassion.
- Led patients to exam rooms during tours, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept patient rooms clean between services and removed used linens for laundering.
- Inputted patient data using Chirotouch and provided appropriate updates to records.
- Processed patient payments and updated accounts on occassion.
- Deep cleaning of the facility daily
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, helped prep new patient folders and accounts.
- Monitored supply levels to confirm sufficient stock, promptly advising or conducting replenishment orders before depletion.
Pet Salon Secretary/ Cashier
PetSm
Rochester, NY
01.2011 - 01.2012
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged, and broken merchandise.
- Answered phones, communicated effectively with pet parents and scheduling.
Sales Associate
5.7.9
Rochester, NY
03.2008 - 03.2010
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Operated cash register, collected payments, and provided accurate change.
- Answered incoming telephone calls to provide store, products, and services information.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Education
High School Diploma -
Olympia High School
Rochester, NY06.2009
Skills
- Strong Organizational Skills
- Task Prioritization
- Office Equipment and POS Operations
- Cash handling
- Loss prevention
- Multitasking and Time Management
- Meticulous Attention to Detail
- Highly Efficient and Productive
- Customer Service
- Inventory Oversight
- Cleaning and Sanitizing
- Event Planning
- Bilingual in Spanish (beginner) and English
- Data Entry for Chirotouch software
- Retail loss prevention
- Upselling
Timeline
Chiropractic Assistant
Upper Cervical Chiropractic Of Rochester
01.2018 - 06.2019
Personal Care Assistant
Medical Solutions
05.2017 - 04.2021
Sales Associate/Inventory Specialist
The Source Fine Jewelers
12.2016 - Current
Pet Salon Secretary/ Cashier
PetSm
01.2011 - 01.2012
Hobby Treat Maker
Myself
02.2010 - Current
Sales Associate
5.7.9
03.2008 - 03.2010
High School Diploma -
Olympia High School
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