Jessica Hernandez
Kyle,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skilled in critical thinking and multi-line phone systems, adept at driving results and exceeding employer expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Headquarters Administrative Assistant
Marbridge Foundation
12.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
School Administration Manager
J.l. Smith Academy
04.2001 - 08.2020
- Improved school efficiency by streamlining administrative processes and implementing new management systems.
- Maintained accurate records pertaining to student enrollment, attendance, discipline, academic progress, ensuring compliance with state regulations.
- Coordinated events and activities.
- Collaborated with teachers and administrators to develop student-centered scheduling strategies for optimal academic success.
- Provided valuable support to teachers by addressing classroom management concerns, offering guidance on effective strategies for maintaining an orderly learning environment.
- Oversaw maintenance projects in collaboration with facility management personnel to ensure a safe and comfortable learning environment for all students.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals.
- Enhanced communication between staff and parents through emails, and social media updates.
- Analyzed and solved multi-faceted problems.
Education
High School Diploma -
Jack C. Hays High School
Kyle, TX05.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Customer Relations
- Scheduling
- Mail handling
- Schedule Management
- Accounting Support
- Event Coordination
- Multi-Line Phone Systems
Certification
- Premier Employee, Marbridge Foundation - 2023
Languages
Spanish
Timeline
Headquarters Administrative Assistant
Marbridge Foundation
12.2021 - Current
School Administration Manager
J.l. Smith Academy
04.2001 - 08.2020
High School Diploma -
Jack C. Hays High School
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