Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Hernandez

Oklahoma City,OK

Summary

Accomplished professional with a proven track record in customer service and time management, honed across roles from Front Desk Receptionist at Springhill Suites Hotel to Store Manager at Magnum Foods. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in dispatch efficiency. Skilled in cash handling and fostering hospitality, demonstrating exceptional problem-solving abilities and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Springhill Suites Hotel
03.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Processing Department Manager

Piedmont Management
11.2022 - 12.2023
  • Provided coaching and guidance to employees for continuous professional growth while addressing performance gaps effectively.
  • Collaborated with cross-functional teams to improve overall productivity and achieve company goals.
  • Conducted regular team meetings to discuss progress on projects, address challenges, and share best practices among colleagues within the department.

Store Manager

Magnum Foods
07.2020 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Load Dispatcher

Rivas Trucking
05.2018 - 01.2020
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

Crew Trainer

McDonald's Restaurant
02.2014 - 06.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

GED -

Capital Hill High School
Oklahoma City, OK

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Scheduling
  • Hospitality services

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Springhill Suites Hotel
03.2024 - Current

Processing Department Manager

Piedmont Management
11.2022 - 12.2023

Store Manager

Magnum Foods
07.2020 - 10.2022

Load Dispatcher

Rivas Trucking
05.2018 - 01.2020

Crew Trainer

McDonald's Restaurant
02.2014 - 06.2017

GED -

Capital Hill High School

Similar Profiles

CREATE PROFILE
Jessica Hernandez